Support Engineer

A company is looking for a Support Engineer to provide post-sales technical leadership and support to its clients. Key Responsibilities Resolve technical tickets and assist customers with product-related inquiries Develop troubleshooting best practices and create Knowledge Articles for self-service support Act as the voice of the customer to relay feedback to Product and Engineering teams Required Qualifications 2+ years of experience in technical product support or engineering Experience debugging common errors with end-users Strong understanding of technology value propositions and business problems Experience with

• nix scripting and familiarity with Git Solid knowledge of ops / infrastructure, particularly networking and security