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Biomedical Site Manager

Biomedical Site Manager

5 Star RecruitmentHolt, Michigan, United States
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Key Areas of Responsibility

CUSTOMER OWNERSHIP / SATISFACTION :

  • Act as primary contact for the customer.
  • Own customer experience by communicating effectively and projecting a sense of urgency to meet customer expectations and build credibility and trust.
  • Facilitate in-service training to facility staff when requested by the customer.
  • Proactively identify opportunities and recommend solutions that will help to meet the needs of the customer.
  • Identify and execute on customer service best practices within local Region and Zone.
  • Build relationships with customers, gain understanding of competitive environments, and identify opportunities for growth.
  • Project a professional appearance in customer interactions that exemplifies the Block Imaging brand and image.
  • Takes ownership of all customer issues and follows the current escalation process.

TEAMWORK :

  • Supervisor / Mentor to team members as applicable (BMET I / II / III).
  • Lead and cultivate a culture of Block Imaging values and integrity
  • Foster a high performing team through active communication, best practices, leadership, and example. Support effective interactions among team members (i.e., actively listen and seek to understand other's viewpoint; work together to get things done)
  • Support team development by allowing team members to volunteer for additional assignments to gain experience.
  • Create a team environment that fosters common purpose for the Biomedical department and promotes job satisfaction, customer focus, and increased productivity.
  • Understand and utilize motivational tools in support of improved team performance and development.
  • Take initiative to learn from others and seek out subject matter experts to mentor in areas where team needs development.
  • Works with the Customer Service Manager to understand how decisions and performance in the field affects financial and overall results.
  • Proactively works with the Customer Service Manager for scheduled absence / backups for vacation planning.

    • COMPLIANCE / OPERATIONAL MANAGEMENT :

  • Perform all administrative duties within prescribed standards, policies, and guidelines.
  • Utilize computerized maintenance management software (CMMS) for asset management.
  • Be prepared for and successfully complete Annual Quality Assessment Tool surveys and all State and Federal Audits (CAP, TJC, DNV, etc.)
  • Submits billable Out of Contract expenses monthly and billable Service Work Order repair events upon completion to customer for payment.
  • Return unused or defective parts within required timeframe as defined by the parts policies and guidelines.
  • Report defective, installed and return part status on Service Work Orders per current policies.
  • Maintain company tools and test equipment, ensuring test equipment is calibrated prior to due date.
  • Maintain proper site, service, and install base documentation.
  • Safeguard patient data per HIPAA and associated regulatory requirements.
  • Efficient utilization of labor time, parts, tools, test equipment, returned materials authorizations customer purchase orders, and business expenditures, etc.
  • Ensure accurate inventory, maintenance, and control of SHS assets and tools
  • Complete and close all PMs, Service Work Orders and associated documentation within regulatory and SHS established timeframes.
  • Ensure that PMs are performed properly and completely including use of PM labels.
  • Ensure a clean and organized shop that maximizes efficiency.
  • Ensure that all equipment is properly labeled with applicable repair status

    • Requirements

    Job Knowledge, Skills, Education, and Experience Requirements

  • Associate degree or equivalent training / experience in electronics or Biomedical Engineering.
  • Minimum 5 years servicing biomedical equipment.
  • PC competency, to include basic knowledge of word processing, spreadsheets, databases.
  • Advanced experience with complex test equipment, mechanical devices, and tools.
  • Experience with electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality.
  • Expertise in at least one specialty area in a single manufacturer.
  • Minimum of one Manufacturers certification on medical specialty on a single model.
  • Proficient in networking technologies and troubleshooting methods.
  • Have and maintain a valid drivers license and a driving record that is in compliant with the Fleet Policy.
  • Ability to communicate effectively with various levels of employees and customers both verbally and in writing.
  • Ability to work cohesively and effectively with employees at all levels / departments of the organizations.
  • Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives.
  • Demonstrated leadership skills.
  • Ability to adapt to changing work requirements in a complex, fast-paced environment.
  • Assesses situations and makes an optimal and speedy decision despite limited information.
  • Solves problems while exhibiting judgment and a realistic understanding of all the issues.
  • Performs a wide variety of tasks, multi-tasking, and change focus quickly as demands change. Adapts to varying customer needs. Manages priorities effectively.
  • Strong organizational skills, self-disciplined, and the ability to work independently.
  • CBET Certification desirable.
  • Lean certification desirable.

    • Physical Demands and Work Environment

  • Job operates in the hospital / medical environment including office, warehouse, operating room, laboratory, and patient rooms.
  • Potential exposure to hazardous physical, chemical, radiological, and biological agents and loud noise.
  • May work in environments where devices producing one or more of the following may be in use : high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.
  • Frequently in contact with electrical equipment.
  • This role routinely uses standard office equipment such as computers, phones, medical test equipment.
  • Occasionally operating a motorized vehicle.
  • Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
  • Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and / or weekend work as necessary.
  • Occasional sitting, pulling, twisting, climbing stairs, balancing, stooping, and kneeling.
  • Occasional reaching, grasping and extended reaching.
  • Occasional computer viewing and use of vibrating tools.
  • Frequent standing, walking, pushing, and repetitive hand movements.
  • Frequently carrying items up to 20 pounds and rarely carrying anything over 20 pounds.
  • Frequent lifting up to 50 pounds and occasionally lift from 50 to 100+ pounds, with assistance available when lifting or carrying items over 50 pounds.
  • Rarely lifting anything over 100 pounds.
  • Rarely required to climb ladders or crawl.
  • Rarely working outside or exposed to cold or heat.
  • Continuous hearing, use of depth perception, color vision and working inside.
  • Use of personal protective equipment may be required including, but not limited to, disposable clean room coveralls, gloves (latex and / or cut proof), eye protection, ear protection and full-face shield.

    • Required Citizenship / Work Permit / Visa Status

    US Citizen / Green Card holder

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    Site Manager • Holt, Michigan, United States