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Call Center Agent

Call Center Agent

Alphabe Insight IncCincinnati, OH, United States
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Company Description

About Swift 7 Consultants

At Swift 7 Consultants, we specialize in delivering innovative and customized consulting solutions that help businesses streamline operations and enhance client satisfaction. With a commitment to excellence and a results-driven approach, we partner with organizations across multiple industries to deliver value and foster long-term growth. Our team is dedicated to integrity, efficiency, and client success.

Job Description

Job Description

Swift 7 Consultants is currently seeking a professional and motivated Call Center Agent to join our growing operations team. The ideal candidate will be responsible for managing inbound and outbound calls, assisting customers with inquiries, and ensuring client satisfaction through prompt and effective communication.

Responsibilities

  • Handle a high volume of inbound and outbound calls in a professional manner.
  • Identify customer needs and provide appropriate solutions or redirect to the relevant department.
  • Accurately document customer interactions and maintain detailed records.
  • Follow communication scripts, procedures, and guidelines.
  • Resolve customer complaints efficiently and escalate issues when necessary.
  • Meet performance targets including call handling time, customer satisfaction, and accuracy.

Qualifications

Qualifications

  • High school diploma or equivalent; associate degree preferred.
  • Minimum of 1 year of experience in a call center or customer service environment.
  • Strong communication and active listening skills.
  • Ability to work in a fast-paced environment and manage time effectively.
  • Proficient with basic computer systems and call center software.
  • Reliable, detail-oriented, and team-focused.

    • Additional Information

    Benefits

  • Competitive salary ranging from $47,000 to $53,000 per year.
  • Opportunities for professional growth and internal promotion.
  • Skill development programs and training sessions.
  • Supportive and structured work environment.
  • Paid time off, health benefits, and 401(k) plans (after initial probation period).
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    Call Center Agent • Cincinnati, OH, United States