Customer Experience Representative

A company is looking for a Representative, Customer Experience. Key Responsibilities Provide service support to members and / or providers through various communication channels Conduct surveys related to health assessments and member / provider satisfaction Document details related to inquiries and engage with internal / external departments for resolution Required Qualifications High School Diploma or equivalent combination of education and experience 1-3 years of sales and / or customer service experience in a fast-paced environment Preferred : Associate's Degree or equivalent combination of education and experience Familiarity with systems such as Microsoft Office, Salesforce, and CRM tools Ability to work scheduled shifts, including overtime and weekends as needed