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PBX OPERATOR

PBX OPERATOR

Methodist Health SystemRichardson, TX, US
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Your Job

Provide operator services, police dispatch, emergency systems monitoring, and alert / code paging for physicians, visitors, and staff.

Your Job Requirements :

  • Able to handle stressful situations and make decisions in a timely manner
  • Able to organize work and work area with time constraints in a fast paced environment
  • Able to professionally and effectively communicate (orally and in writing).
  • Able to work flexible schedule at various campuses within the MHS system
  • Computer skills, operating systems not limited to Microsoft Office
  • Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed.
  • Demonstrates good customer service skills. Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided.
  • Demonstrates initiative, is a self starter
  • Work Experience : 6 months in multi-line phone operation and radio dispatching required; 6 months communications experience in healthcare or hospital setting preferred

Your Job Responsibilities :

  • Answer and direct incoming calls. Provide assistance and directory services.
  • Attend annual safety training and complete necessary safety training requirements.
  • Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
  • Maintain activity logs for Police Department, engineering, and other staff as directed / required by position.
  • Monitor and react to alarms (i.e. code red, code blue, alert I / II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.
  • Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.
  • Other duties as assigned.
  • Methodist Richardson Medical Center is a 443-bed, full-service, acute care hospital that serves Richardson, Garland, Plano, and surrounding areas in Dallas and Collin counties. We are a Certified Comprehensive Stroke Center as well as the nation's first hospital to receive The Joint Commission's Gold Seal of Approval for Pancreatic / Hepatic / Biliary Cancer Certification. We also provide services at Methodist Richardson Medical Center Campus for Continuing Care, which include a behavioral health and addiction recovery unit, inpatient rehabilitation, long-term acute care, and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups.

  • Magnet-designated hospital
  • 150 Top Places to Work in Healthcare by Becker's Hospital Review, 2023
  • Top 10 Military Friendly Employer, Gold Designation, 2023
  • Top 10 Military Spouse Friendly Employer, 2023
  • Level III Neonatal Intensive Care Unit
  • Level III Trauma Center
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    Pbx Operator • Richardson, TX, US