Customer Service Representative (Call Center Environment)

Customer Service Representative (Call Center Environment)

411 West 8th Street, Odessa, TX, United States

16.38 per hour

Full-Time

Medical, Dental, Vision and Life Insurance, Paid Holidays, Paid Time Off, Retirement, Free Health Clinic, Free 24 / 7 Gym, Longevity Pay, Credit Union, Incentive / Skills Pay, Tuition Reimbursement Program, Military Leave, Deferred Compensation, Workers' Compensation

Department : Billing & Collection

Reports to : Customer Service Rep. Supervisor

Summary : Under basic supervision, provides customer service to the public for assistance with City services.

Essential Functions :

• Provides prompt, courteous, and accurate service to the public with billing questions, requests for information, concerns, and complaints in order to maintain positive customer service relations.
• Maintains account records and issues work orders; performs duties within scope of authority and training, and in compliance with City policies.
• Support the departmental operations with regular and timely attendance.
• Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Minimum Qualifications :

Education, Training and Experience Guidelines : High School diploma or GED required; AND two years of customer service experience required.

Knowledge of :

Skill in :

Physical demands and working environments : While performing the duties of this job, the employee is regularly required to sit; use hands to operate equipment, handle or feel; reach with hands and arms and talk or hear. May be subject to repetitive motion such as typing and data entry. The employee is frequently required to stand, walk, and sit. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Special Information : Billing & Collection Customer Service Representatives who deal with the public on a daily basis will routinely encounter customers who are angry or upset. Representatives must be able to calmly and effectively deal with such people, using tact and diplomacy. A Representative in customer contact position will see or speak to over 900 customers each month.