Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will assist our General Manager to lead the team as an Assistant Manager. This is a role for someone with Team management skills who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
What we offer : Let's look at what Dogtopia does for you!
- It's always bring your dog to work day!
- Education in basic dog obedience and training
- Fun, dynamic team culture with more than 60 locations
- Career progression based on performance
- Additional certification programs available
- Competitive wages with flexibility in scheduling
- Learn key skills related to customer service, teamwork, or even sales!
Compensation :
Hourly Rate : $16.50Benefits : PTO, Paid Training, Flexible Schedule, Employee DiscountRequirements
Now that we have the fun out of the way let's get into what you can offer us.
Qualifications
Must love dogsAbility to spend up to 100% of work time standingAbility to work flexible days and hours, including holidays and weekendsAbility to work cohesively with others in a fun, fast paced environmentStrong customer service skillsSales and marketing experience a plusCore Competences
Consistent and timely attendanceManage all incoming / outgoing callsLead monthly team meetingsNo critical safety issuesProperly handle staff and dog injuriesSpa Services, up-selling conversionHandles store marketing- on and off sitePersonal Characteristics
Detail orientedQuick thinkerEmotionally intelligentOutgoing, enthusiastic by natureFun-lovingStrong multitaskerWill take charge of their team to reach successTeam Management
Assist in creating staff schedules and helps monitor daily schedulesMaintains optimum staffing and development with all employeesLeads by example by coaching all on contributing to a positive team-oriented culture.Delivers written performance reviews and give employees positive acknowledgement when due!Help coach the staff on our Dogtopia-ismsThe rules by which we, as Dogtopians live by are :We LOVE life unconditionally like a dog. We STAY loyal to our pack.We CHASE the absolute highest standards of safety. We PLAY to our fullest potential.We TREAT every day like It's the Most Exciting Day Ever!Clean and Safe Environment
To ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty completeMaintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.Inventory management of cleaning, dog and First Aid supplies.Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.Financial and Administrative
Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaintsActively communicates team developmental needs and issues to management to ensure growthDevelops team in up-selling and using dog Evaluations to grow revenue.Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues.Work with team to assure our Quality of Care sets the standards for dog care.Customer Service and Presentation
Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress.Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.Keeps the team members engaged in their duties.Strive for high customer review ratings!ENJOY your team! GROW your team! And PLAY to your fullest potentialAs the Assistant Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand : https : / / www.youtube.com / watch?v=9FONo1u85eY.
