Service Desk Agent

A company is looking for a Service Desk Agent I. Key Responsibilities Provide 100% phone support (inbound and outbound) and first level assistance via phone and email Resolve and / or escalate incidents and service requests while ensuring professional and timely handling Document and update tickets based on user interactions and communicate technical information in non-technical language Required Qualifications High School Diploma / GED required; Associate degree preferred Minimum of 1 year of customer service experience Minimum of 2 years technical writing experience Experience using Service Desk ticketing software Basic understanding of networking