Coordinator

Temple Square HospitalitySalt Lake City, UT, US

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Job Description

Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.

JOB TITLE – Coordinator

DEPARTMENT – The Roof

REPORTS TO – Guest Relations Manager

SUMMARY

The Coordinator is the first voice of The Roof Restaurant and a key architect of the guest experience. This role manages reservations, private dining, special events, and buyouts with professionalism, warmth, and exceptional attention to detail. Acting as concierge and overall experience designer, the coordinator does more than book tables, they confirm reservations, capture guest preferences, flag VIPs, and curate thoughtful, personalized dining experiences. The ideal candidate has a balance of hospitality, organizational expertise, and creativity, ensuring every guest feels valued and every event runs seamlessly.

JOB ENVIRONMENT

Primarily works indoors in a high-volume, upscale dining restaurant environment. Requires extended periods of sitting, standing, phone and computer use, and frequent guest interaction. Must be comfortable handling multiple priorities, including reservations, guest requests, and event coordination. Evening, weekend, and holiday availability required.

SKILLS, EDUCATION AND QUALIFICATIONS

Previous experience in hospitality, event coordination, or guest relations preferred
Strong written and verbal communication skills with a warm, guest-first tone
Highly organized with excellent attention to detail and follow-through
Ability to multitask and remain calm under pressure in a fast-paced environment
Knowledge of reservation platforms and proficiency with basic computer systems
Professional demeanor, with the ability to interact confidently with VIPs and large groups
Team-oriented and able to collaborate effectively across FOH and BOH teams
Punctual, reliable, and adaptable to evolving business needs

ESSENTIAL FUNCTIONS

Answer phones, emails, and online inquiries promptly and professionally

Manage daily reservations, confirmations, cancellations, and waitlists in real time

Ask thoughtful questions to capture guest preferences, celebrations, allergies, and pacing requests

Track VIPs, regulars, and special occasions for the FOH team to ensure personalized service

Coordinate all private dining and event inquiries including chef’s tables and private rooms

Draft and manage contracts, deposits, and event briefs for semi-private and private events

Conduct site walkthroughs with clients and creatively design memorable dining experiences

Relay daily reservation insights and event details to FOH and BOH leadership

Communicate real-time changes and cancellations to managers and the host team

Support front desk operations during peak service hours as needed

Understands and embraces our workplace culture, works as a team player, and follows all company policies

COMPENSATION

20.00 - $24.00 / hour. This range is inclusive of multiple job levels. Salary to be determined by multiple factors including but not limited to evaluation of the education, experience, knowledge, skills, and abilities of the applicant along with internal equity and alignment with market data.

OTHER JOB REQUIREMENTS

May be required to work outside of regular business hours, including weekends, early mornings, and holidays, to accommodate business needs

Takes on additional duties as required or assigned by management

EQUAL OPPORTUNITY EMPLOYER STATEMENT :

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals from all backgrounds are encouraged to apply. Employees understand that management reserves the right to modify job descriptions as necessary.

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Coordinator • Salt Lake City, UT, US