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Compliance Officer (On-Site)

Compliance Officer (On-Site)

Avenu Insights & AnalyticsBirmingham, AL, US
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Job Description

Job Description

Job Summary :

The Compliance Officer is responsible for delivering exceptional customer service, processing payments accurately, managing delinquent accounts, and providing timely follow-up with clients and supervisors. This role requires a high level of attention to detail, professionalism, and commitment to maintaining client satisfaction.

Duties and Responsibilities :

  • Deliver high-quality service and support to taxpayers and clients.
  • Understand and treat every transaction as having monetary value to both the client and the organization.
  • Respond to taxpayer correspondence promptly and maintain detailed documentation and notes.
  • Research and send invoices in a timely manner.
  • Investigate delinquent accounts, apply assessments, and refer cases to collections as needed.
  • Maintain a positive attitude and contribute to a collaborative team environment.
  • Handle a high volume of outbound calls professionally and efficiently.
  • Communicate directly with clients regarding overdue accounts.
  • Process payments, accept phone payments, document collections activity, and identify alternative revenue opportunities.
  • Perform other duties as assigned by supervisors on a daily or weekly basis.

Education and Experience :

  • Minimum of 2 years in an office environment with significant phone-based communication (inbound / outbound).
  • At least 3 years of experience in customer service.
  • Minimum of 2 years of experience in collections.
  • Strong data entry skills, including 10-key proficiency.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Knowledge of Alabama Sales and Use Tax is required.

    • Knowledge, Skills and Abilities :

  • Excellent interpersonal and communication skills.
  • Ability to proofread and edit written correspondence.
  • Capable of reading and interpreting operational documents and procedure manuals.
  • Can draft standard correspondence with minimal supervision.
  • Ability to perform basic calculations using calculators or spreadsheet software.
  • Strong problem-solving skills and the ability to follow written and verbal instructions.
  • Capable of analyzing data, identifying issues, and implementing effective solutions.
  • Able to handle routine problems independently with guidance when needed.

    • Physical Demands :

  • Regularly required to sit, use hands for computer / data entry, and reach for materials.
  • Occasionally required to lift up to 10 pounds.
  • May need to move between workstations or departments.
  • Must have visual acuity sufficient to read from a computer screen and printed documents.

    • Work Environment :

  • Office environment with moderate noise levels from computers, printers, phones, and other equipment.
  • May share workspaces with colleagues.
  • Occasional overtime or weekend work may be necessary.

    • Avenu Summary :

    With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

    Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

    Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

    Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

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    Compliance Officer • Birmingham, AL, US