Service Engineer

Service Engineer

The Service Engineer is a member of the Metrology and Instrument Support Team at the GIA. Under Research and Development, we share our expertise and knowledge to establish, maintain and improve measurements in the GIA global laboratories; to develop solid scientific foundations to support GIA standards and ensure public trust in gems and jewelry. We are looking for a self-motivated individual to support instrument maintenance and service in global advanced testing operations and research-related activities.

Essential Duties and Responsibilities

Other duties may be assigned.

Performs routine maintenance and upgrades on a variety of complex analytical equipment and instrumentation. Troubleshoots and repairs malfunctioning laboratory equipment as necessary; coordinates activities with peers, managers, vendors and users to minimize equipment downtime and interruptions. Improves and / or develops needed expertise to assist in the development and improvement of service processes. Works jointly with R&D team to improve existing or develop new instruments. Serves as interface between R&D teams and production teams. Responsible for maintaining inventory, service contracts and administrative records in a timely manner. Remain current on equipment / tools through appropriate training, manuals, technical bulletins and other relevant materials. Keeps updated on knowledge of new technologies, processes and methods of analytical instrumentation. Assists with locating and recruiting top applied science / engineering talent for growing instrumentation service team. Travels domestically and / or globally using commercial transportation resources for service and testing purposes. Communicates effectively, gets along with coworkers and management, and deals with others effectively and professionally under pressure. Other duties may be assigned as the business need warrants.

Technical Competencies (Knowledge, Skills & Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Working knowledge of computers and networking.
• Ability to read and interpret schematics and site drawings.
• Understanding of mechanical theory and strong analytical skills preferred.
• Ability to create and execute project work plans and revise as appropriate to meet changing needs and requirements.
• Ability to work with other scientists and engineers.
• Has knowledge of commonly used concepts, practices, and procedures within the field.
• Fast prototyping capability complemented with small batch manufacturing capability.
• Expertise to ensure fully compliant instruments.
• Expertise to troubleshoot and to fix various types of instrumentations in laboratory.
• Strong written and verbal communications skills complemented with good listening skills.
• Ability to adhere to project and task schedules.
• Able to work well with departments and companies to ensure smooth workflow and proper handling of users and vendors.
• Self-motivated, positive attitude, responsible, accountable, flexible, organized, determined, energetic, service oriented, strong documentation skills, keen attention to detail, "team" oriented, sound judgment, creative thinker and strong problem solving skills, customer service-oriented to ensure customer satisfaction, goodwill and repeat business, dedication to company goals and a willingness to improve and excel.

Education and Experience

78-98K.

An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.