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Security Officer

Security Officer

Gila River Hotels & CasinosChandler, Arizona, USA
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Closing Date : September 12, 2025 at 4 : 00 PM

Pay Rate : $18.00 per hour

This position is responsible for the protection of the enterprise, its assets, employees and guests, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities :

  • Promotes and provides excellent guest service experiences to both internal and external guests.
  • Greets guests and performs identification checks of all individuals who appear to be under the age of 21.
  • AMBASSADOR DUTIES :
  • Welcomes and provides anticipatory guest service to guests entering the casino main entrances.
  • Thanks and welcomes back guests that are departing the casino entrances.
  • Performs bag checks inspections of backpacks or similar bag types to inspect for weapons, drugs or contraband.
  • Performs other duties as assigned.
  • PATROL OFFICER DUTIES :
  • Patrols and responds to the exterior casino area (parking lots, parking garage, exterior building, land etc.) and provides a highly visible security presence for the exterior of our property.
  • Identifies potential criminal activity in parking, exterior doors and perimeter areas.
  • Perform multi-floor hallway checks and hotel door room security checks.
  • Maintains a highly visible security patrol presence in hotel areas.
  • Performs other duties as assigned.
  • RESPONSE DUTIES :
  • Patrols and responds to the casino floor and provides a highly visible security presence for the interior of our property.
  • Identifies potential criminal activity on the casino floor and monitors those targets and mitigates the criminal opportunity.
  • Acts as Patrol Officer when needed.
  • Performs other duties as assigned.

Skills / Requirements

  • High School Diploma or equivalent preferred.
  • Prior casino security, hospitality, military, or law enforcement experience preferred.
  • Ability to interact with guests in a calm and professional manner in an effort to control the situation and reduce escalation
  • Ability to establish and maintain effective working relationships.
  • Must pass a pre-employment drug / alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
  • Must pass a full background check to be certified / licensed prior to employment.
  • Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
  • Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
  • Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
  • Strong interpersonal and communication skills, both written and oral.
  • This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.
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    Security Officer • Chandler, Arizona, USA