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Field Engineer Lead

Field Engineer Lead

FLANDERS ELECTRIC MOTOR SERVICE LLCLakeland, FL, United States
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Description

Supervise Field Engineering Services including performing electrical engineering services at customer locations and supervising Field Engineers / Electrical Service Technicians.

  • Supervisor

Prioritize, schedule, and distribute work to be performed by the regional Service Department (Field Engineers and Electrical Service Technicians) and ensure a well-orchestrated workflow for quality workmanship.

  • Assist and oversee work performed by Field Engineers and Electrical Service Technicians as needed.
  • Provide technical information and data to Service Support Specialist for the creation of quotations and work scopes. Information includes job repair requirements, parts for order and use, and associated cost.
  • Communicate with customers on technical questions and specifications.
  • Identify and assist with repair and manufacturing training needs.
  • Ensure that proper tools and necessary equipment are available and in good condition to perform the required work efficiently.
  • Direct or provide on-the-job training as needed.
  • Complete and deliver employee performance reviews for department personnel.
  • Conduct performance corrective counseling in consultation with the Manager and / or Human Resources as needed.
  • Actively participate in the recruitment and hiring of employees.
  • Communicate clearly, concisely, and with accuracy to employees, customers, and vendors.
  • Engineer

    • o Provide technical services as it relates to routine and moderately complex maintenance and / or repair of control systems and their components at customer sites or in FLANDERS locations.

    o Diagnose and troubleshoot issues as they relate to control systems, PLCs, VFDs drives and their components at customer sites or in FLANDERS shops.

    o Provide after-hours support in person and / or over the phone.

    o Complete necessary service, time tracking, and expense documentation.

    o Maintain tools and test equipment properly.

    o Communicate with FLANDERS' account representative regarding the status of work as it applies to their customers.

    Requirements

  • Education :

    • Bachelor's degree in Electrical Engineering or an equivalent combination of experience.

  • Experience :

    • Four years in a supervisor and / or leadership position in field service and / or similar environment.

  • Eight years in mining, metals, mills, plants and / or heavy industry experience.
  • Other :
  • Ability to manage and motive team members located at various locations.

    • o Dragline experience a plus.

    o Knowledge of AC and DC motors.

    o Knowledge of programmable logic controllers (PLC) and / or variable frequency drive (VFD) systems for machine troubleshooting.

    o Ability to take after-hours calls.

    o Ability to work independently with little direct management.

  • Strong math skills including algebra, trigonometry, and analytical geometry skills.
  • Strong written and verbal communication skills.
  • Strong problem solving and organizational
  • Strong time management skills with the ability to multitask while coordinating multiple high level priorities.
  • Strong knowledge of personal computers and Microsoft Office software.
  • Ability to foster good employee / management relations and build a strong team effort to fulfill customers' expectations.
  • Ability to promote teamwork and direct work of employees.
  • Ability to train and mentor employees.
  • Ability to exercise initiative, judgment, and decision making related to non-routine duties.
  • Overnight travel required.
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    Field Engineer • Lakeland, FL, United States