Call Center Agent - Customer Services Specialist

Minnesota CareersSt Paul, MN, United States

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

serp_jobs.job_card.part_time

job_description.job_card.job_description

Job Details

Working Title : Call Center Agent

Job Class : Customer Service Specialist

Agency : Health Department

Job ID : 87685
Location : St. Paul
Telework Eligible : Yes
Full / Part Time : Full-Time
Regular / Temporary : Unlimited
Who May Apply : This vacancy is open to all qualified job seekers.
Date Posted : 08 / / 25 / 25
Closing Date : 09 / 08 / 2025
Hiring Agency : Minnesota Department of Health (MDH)
Division / Unit : Health Regulation / Call Center
Work Shift / Work Hours : Day Shift / 8 : 00 a.m. - 4 : 30 p.m.
Days of Work : Monday - Friday
Travel Required : No
Salary Range : $20.02 - $25.03 / hourly; $41,801 - $52,262 / annually
Classified Status : Classified
Bargaining Unit / Union : 206 - Clerical / AFSCME
Work Area : Health Regulation
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

THIS POSITION IS BEING REPOSTED. IF YOU PREVIOUSLY APPLIED TO THIS VACANCY ANNOUNCEMENT, YOU DO NEED TO REAPPLY TO BE CONSIDERED.

Join the Health Regulation Division (HRD) Call Center Unit as a Customer Services Specialist where you'll be the first point of contact, helping to identify customer needs, provide technical assistance, and route inquiries to the appropriate HRD staff or external agencies.

Your commitment to delivering excellent customer service will be essential to the success of our team and mission.

In this fast-paced, team-oriented environment, you'll play a key role in providing responsive and high-quality support to a diverse range of external customers-including regulated providers, government partners, and members of the public-via phone, email, and fax.

Qualifications

Minimum Qualifications

To facilitate proper crediting, please ensure your resume / application clearly describe your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of the minimum qualifications will be considered for this position.

Communication skills sufficient to respond to a variety of communications, including phone calls, e-mails and faxes from internal and external customers, with clear and concise explanations of processes or instructions.

Knowledge of data entry procedures and systems, such as Microsoft Office or similar, sufficient to enter data, prepare and edit emails, faxes and other forms of written communication, is grammatically correct and in proper format.

Preferred Qualifications

Experience with various computer software programs including Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.

Knowledge of Health Regulation services and types of facilities.

Previous call center experience.

Ability to establish and maintain effective working relationships with a variety of individuals and organizations.

Ability to work independently in addition to working cooperatively and effectively as part of a team.

Additional Requirements

This position requires successful completion of a background and employment reference check.

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to .

Contact

If you have questions about this position, contact Amy Winters at amy.winters @state.mn.us or 651-201-5617 .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy Winters at amy.winters @state.mn.us .

If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at health.hr.ada@state.mn.us .

About Health Department

Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work

Connection with their coworkers and communities

Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include :

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan that provides income when you retire (after working at least three years)

Employer paid life insurance to provide support for your family in the event of death

Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

Tax-free expense accounts for health, dental, and dependent care

Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals :

Training, classes, and professional development

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work / life support :

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance

Common sources of stress can be addressed through the EAP : mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues

Daily Living / Convenience Services : Chore services, home repair, trip planning, child / elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union / collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

serp_jobs.job_alerts.create_a_job

Call Center Customer Service • St Paul, MN, United States