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IT Support Specialist

IT Support Specialist

Acara SolutionsLongmont, CO
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Description Our client is seeking a hands-on IT Support Specialist to provide day-to-day technical support for end users, maintain IT systems, and assist with project-based infrastructure initiatives. This role involves a mix of hardware and software troubleshooting, user account administration, and local execution of IT rollouts in collaboration with a centralized IT team. The ideal candidate is proactive, service-oriented, and comfortable supporting a variety of devices and systems in a fast-paced environment.Duration : Contract to Hire (12 Months)Location : Longmont, CO (Onsite) Key Responsibilities : End-User Support & Troubleshooting

  • Respond to IT support requests via phone, email, or ticketing system
  • Diagnose and resolve basic technical issues (e.g., login errors, printing problems, network drops, Microsoft Office errors)
  • Escalate complex or unresolved issues to the centralized IT team

User Account Administration

  • Create, update, and disable user accounts in Active Directory and related systems
  • Reset passwords and assign standard user permissions per internal procedures

    • Device Setup & Configuration

  • Configure and deploy PCs, laptops, and mobile devices
  • Install approved software and ensure systems are ready for end-user use
  • Perform basic hardware / software troubleshooting and implement fixes

    • Project & Infrastructure Rollout Support

  • Assist with user-side tasks for infrastructure projects such as : Printer migrations (e.g., reconnect users, remove outdated mappings)Network redesigns (e.g., migrate users to new VLANs or Wi-Fi)Domain changes or system upgrades (e.g., update drive mappings, email signatures)
  • Support software rollouts, hardware replacements, and IT asset inventory

    • Documentation & Reporting

  • Maintain accurate records of tickets, resolutions, and frequently encountered issues
  • Identify trends and provide feedback to the centralized IT team for process improvements

    • Collaboration & Workflow

  • Work closely with remote IT teams through regular check-ins and ticket updates
  • Complete tasks independently or on-site as needed depending on project scope

    • Job Requirements Required Skills / Qualifications :

  • 2–3 years of experience in IT support, helpdesk, or desktop support roles
  • 2-3 years of strong knowledge of Windows OS, Microsoft Office Suite, and basic networking
  • 2-3 years of experience with user account management in Active Directory
  • Comfortable with configuring and troubleshooting desktops, laptops, and mobile devices
  • Excellent communication and problem-solving skills
  • Ability to prioritize and manage multiple support requests

    • Preferred Skills / Qualifications :

  • Experience working in a ticketing system (e.g., Jira, ServiceNow, Zendesk)
  • Familiarity with VLANs, printer / server migrations, and remote collaboration tools
  • Exposure to IT asset management or infrastructure rollouts
  • A+ or similar IT support certifications
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    It Support Specialist • Longmont, CO