Field Service Technician - Grand Rapids

Cypress HCMGrand Rapids, MI, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

serp_jobs.job_card.permanent

job_description.job_card.job_description

Job Description

A medical equipment manufacturing client is currently seeking direct hire, full time Field Support Engineers in the Indianapolis, Grand Rapids and Kansas City. These Field Support Engineer will provide in depth technical and customer support this companies suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. We are looking for someone who is open to a 40 hours a week, travel position and has experience servicing large machines such as printers, ATMS, etc.

Key Responsibilities

Deliver exceptional customer service and technical problem resolution at client sites
Maintain equipment and proactively resolve potential issues to maximize uptime
Train customers on operation and maintenance of pharmacy automation systems
Respond to service requests within SLA requirements
Collaborate with service teams to resolve complex technical issues
Assist with new automation installations as needed
Document issues and resolutions in Salesforce Field Service Lightning
Provide product feedback to drive continuous improvement

Minimum Requirements

High School diploma plus 3-5 years field service experience

Strong customer service orientation

Proficiency with Windows operating systems and Microsoft Office

Knowledge of computer networking, router / switch configuration, and file management

Strong mechanical aptitude and ability to use hand tools for complex equipment service

Experience with digital multi-meters and electrical testing equipment

Preferred Requirements

Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology

SQL knowledge a plus

Physical Requirements

Daily car travel (average 4 hours per day) with occasional air travel

Ability to lift / carry up to 50 pounds frequently, 100 pounds occasionally

Stand for extended periods (up to 10-12 hours when necessary)

We Provide

Fleet vehicle

Corporate credit card for expenses

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Salary of $70-75K annually

serp_jobs.job_alerts.create_a_job

Field Service Technician • Grand Rapids, MI, US