Account coordinator serp_jobs.h1.location_city

At WillScot ( NASDAQ WSC ), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.  We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here .  Build your future with us!

ABOUT THE JOB :

An Enterprise Account Customer Success Coordinator (EACSC) will act as a liaison, communicating with customers, providing information, and resolving any emerging issues with accuracy and efficiency.  They're patient, empathetic, genuinely excited to help customers and passionately collaborative. Problem-solving and negotiating comes naturally to Enterpise Account Customer Success Coordinators. They are confident at troubleshooting and willing to investigate if they don't have enough information to resolve customer requests.  The EACSC is the "quarterback" for the customer, ensuring delivery of our Customer Experience (CxP) expectations. The EACSC is part of the Commercial Enterprise team, beginning at the handoff from sales at new order and following through to post delivery.  The EACSC will also manage customer service requests, complete invoice reviews, enter off-rent requests and work with specialist groups as necessary to resolve customer issues.  The Enterprise Account Customer Success Coordinator will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction, and excel in WillScots Core Values of Dedicated to Health & Safety, Committed to Inclusion & Diversity, Drive to Excellence, Trustworthy & Reliable, Devoted to Our Customers, and Community Focus.

WHAT YOU'LL BE DOING :

WHAT YOU'LL BE DOING :

Safety / Environment :

• Contribute to a working environment by providing exceptional and world class customer service
• Conduct business in compliance with all WillScot Safety, Transportation, and Environmental Policies

Customer Support :

Obtaining and processing signed lease agreements / sale agreements / contracts, purchase orders, subcontract forms, equipment schedules, and / or Bare Rental Agreements from customers through relevant systems promoting use of DocuSign electronic signature program

Manage service requests in CRM including triage to resolve issues over the phone, creating service tasks, communicating with customer when service has been scheduled, and post completion to ensure the issue was resolved satisfactorily and billed if required.

Customer Focus :

EDUCATION AND QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and / or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience :

Required Skills and Abilities :

Physical Requirements :

In order to successfully perform the essential functions of this job, the employee is regularly required to sit, and to move about the work environment to receive training / coaching as well as to interact with peers as necessary.  The employee must be able to verbally communicate with employees, coworkers, and customers in person and by phone.  Travel for training may be required. WillScot is an AA / EEO / W / M / Vet / Disabled employer

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Disclaimer : This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found  here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills.  The more inclusive we are, the stronger we will be!