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Admissions Representative - Concorde Career College
The Admissions Representative is responsible for recruiting and enrolling qualified students while providing ongoing support throughout the admissions process. This role requires professionalism, ethical recruitment practices, and collaboration with internal teams to facilitate a seamless enrollment experience.
In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following benefits :
Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you and your immediate family offered at UTI and Concorde campuses
Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching : 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance : Health, vision, and dental coverage for you and your dependents
Pet Insurance : Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment
Responsibilities
Conduct outreach, interviews, and follow-ups with prospective / enrolled students
Provide accurate program details, career opportunities, and enrollment requirements as outlined in Campus catalog
Maintain professionalism and strong customer service in all student and staff interactions
Manage inquiries, schedule appointments, and track applicant progress
Utilize only authorized marketing promotional materials, including catalogs, brochures, and correspondence, in accordance with established guidelines while adhering to ethical recruitment standards
Proficiently navigate and utilize all admissions systems to support the enrollment process effectively
Conduct engaging campus tours and informational sessions
Assist prospective students in navigating the admissions process while addressing concerns
Continually meet or exceed the criteria set forth by the campus leadership or Director of Admissions regarding admissions activity, start expectations, cancellation, retention and graduation rates, and the generation of student referrals
Submit and maintain accurate admissions records and documentation
Comply with all federal, state, and institutional policies regarding admissions and recruitment
Attend orientations, graduations, and regular admissions meetings
Collaborate with financial aid, academics, and student services to support student success
Other duties as assigned
Qualifications
Education / Experience
HS Diploma or GED (required) and five (5) years' experience in related field
Bachelor's degree in business, finance, marketing or related field (preferred)
Minimum five (5) years of experience as an Admissions Representative (preferred)
Minimum one (1) year of experience in customer service and / or sales (preferred)
Online only - Minimum of three (3) years of online higher education experience (preferred)
Skills
Strong organizational and time management skills
Abilities
Capacity to assess student needs and match them with appropriate programs
Standard Abilities
Able and willing to :
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and / or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates to essential functions of the position
Ability to foster long-term relationships with stakeholders
Work Environment
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is eligible for a remote, hybrid, on campus or an on site work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.