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Airline customer service • brockton ma
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Join to apply for the Customer Service Representative role at Air Energy Group LLC .
Summary
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will handle customer inquiries via phone and e?mail and service quotes. This role requires excellent communication skills and the ability to maintain a high level of professionalism with customers.
Key Responsibilities
- Respond to customer inquiries via phone, e?mail, and chat in a timely and professional manner.
- Perform daily service quoting.
- Maintain detailed records of service quotes, transactions, and feedback.
- Coordinate with other departments (sales, service, and parts) to ensure seamless customer service.
- Identify and elevate issues to management as necessary for further investigation and resolution.
- Follow up on customer inquiries to ensure timely resolutions and customer satisfaction.
Qualifications
Preferred Skills
Benefits
Competitive benefits package includes medical, dental and vision insurance, 401(k) matching, career growth opportunities, employee referral program, paid time off and holidays, and parental leave.
Equal Opportunity Employer
Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
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