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What To Expect

As the Supervisor, you will assist the General Manager with day-to-day operations, service, financial and team performance. Most importantly, you will create a great place to work for the team, a welcoming environment for our customers, and ensure delivery of United's flyer friendly service.

How You Will Make An Impact

Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results.

Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities.

Sets a positive example for station team to ensure excellent customer service.

Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.

Solicits customer feedback to understand customer needs and opportunities to improve their travel experience.

Demonstrates a calm demeanor during periods of high volume or irregular operations.

Provides coaching and direction to the station team to achieve operational goals.

Manages the station budget, staffing forecasts and resource requirements.

Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees.

Responsible for compliance with Station controls and Internal Audit standards.

Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP) / internal divisions.

Manage vendor service contracts as required.

Provide remote support for other UGE functions as needed.

Willingness and ability to work beyond scheduled times due to irregular operations and / or business need.

What You Will Bring

Required Experience, Qualifications & Skills :

Ability to manage airport operations independently

Ability to work in a dynamic, fast paced operational environment

Analytical thinking, goal-directed leadership and service-oriented performance

Strong communication and interpersonal skills

Strong problem-solving skills and drive for excellence

Organization and planning skills

Strong leadership skills, with the ability to motivate and coach others

Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and / or unforeseen situations

Previous service or operational experience required

Cross utilized experience (Above the Wing / Below the Wing) required

Previous supervisory experience required

Note : For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here : Internal_Candidate_Eligibility_Form.2024

Total Rewards

Salary will be competitive and commensurate with experience.

As a UGE employee you'll receive the following :

Flight privileges : Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.

Discount Program : 20% off for flight tickets with United Airlines

Vacation, Sick Time, and Floating Holidays

Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance

Flexible Spending Accounts, Long Term Disability,

401(k)

Paid Training

Paid parking or transportation assistance

Participation in the UGE annual incentive plan

ADA Specifications

Ability to operate a computer to enter and retrieve data

Ability to communicate and interact with others in the English language, both oral and written

Ability to lift up to 70lbs on a consistent basis

Ability to pass all pre-screening clearances (including fingerprinting, a background check, and drug screen)

UGE is an Equal Opportunity Employer Minorities / Women / Veterans / Disabled / LGBTQ United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

ORF - Norfolk International Airport