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Amazon delivery • atlanta ga
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AmazonAtlanta, GA, US- serp_jobs.job_card.full_time
Investigation Specialist I
Amazon is seeking an Investigation Specialist I to assist with identity verification and fraud mitigation of carriers. This is an exciting opportunity to join a new team in a huge growth area for Amazon.
Amazon is looking for an Investigation Specialist I that has a background in transportation, financial risk, risk management or data-driven problem resolution skills. In this role, the Investigation Specialist I will continuously work with stakeholders to build trust-based relationships to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience.
In this role, the Investigation Specialist I will be responsible for a wide range of duties related to identity verification.
Key Job Responsibilities
- Provide data analysis & conduct investigations
- Pull data from numerous databases (using Excel, Access, SQL and / or other data management systems) and to perform ad hoc reporting and analysis as needed
- Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve weekly targets and quality standards for investigations
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations
- Understand the business impact of the trends and make decisions that make sense based on available data
- Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
- Experience to follow through on the resolutions to ensure they are delivered
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
- Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these findings in a review forum
- Participate in ad-hoc projects and assignments as necessary
A Day in the Life
Meet productivity, quality and other hygiene metrics / goals
Identify opportunities to invent and simplify processes, and deliver quicker with higher standards of accuracy
Define SOPs, document new methods of abuse / frauds, and partner with stakeholder teams to drive gaps to closure
Extract data independently through SQL queries, dashboards and use them to back up the problem statements / proposals