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Carrier Global Corporation

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Carrier's Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier's position as a leader in sales enablement, service, digital commerce and MarTech spaces.

This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments.

Role Responsibilities

Lead and manage large-scale digital transformation projects for Carrier's North American HVAC business unit, ensuring seamless integration and optimization of our core tech stack (Salesforce, ServiceMax, Adobe, Shopify, Zuora).

Manage multiple delivery PODs across the globe while leveraging Scrum and SAFe best practices.

Develop a global strategy and rollout out plan for enterprise solutions that enable teams to drive global business results.

Analyze data from multiple sources to identify opportunities for revenue growth and customer engagement.

Work closely with the Digital leadership team to align eCommerce, MarTech, and SaaS selling strategies with Carrier's global revenue and customer acquisition goals.

Develop and present business cases that articulate the strategy, total cost of ownership (TCO) and return-on-investment, to acquire and incorporate cross-functional feedback and ultimately achieve executive approval.

Work with Carrier leadership teams to create a compelling vision across people, process, and technology to drive departmental success with quarterly roadmaps / critical milestones to lead transformation through continuous improvement, and implementation of scalable process & technology.

Stay up to date with industry trends and emerging technologies to inform Carrier's global marketing and commerce strategies.

Key Skills

Deep understanding of the interplay between pricing strategy, business models, channel management strategies, and technology platforms.

Proven ability to lead virtual teams, manage projects and deliver results in a diverse stakeholder environment

Excellent communication skills, and ability to rally team members around a common vision. Strong deck-writing and upward-influencing skills.

Executive presence and ability to influence senior leaders to drive change

Strong analytical, strategic, and creative problem-solving skills.

Business owner mentality, willingness to roll up your sleeves and do whatever is necessary.

Team player with a positive, collaborative work ethic.

Basic Qualifications

Bachelor's degree

3+ years of experience in B2B software and IT services, including product management, customer success, and Cloud / SaaS business models

3+ of experience in business process design for complex selling motions for core offerings such as equipment, parts, service, and SasS.

3+ years of experience in building solutions at scale for midsize and / or enterprise companies using enterprise tools such as Salesforce, Adobe, Shopify, ServiceMax, or Zuora.

Preferred Qualifications

Played a key role in software business model transformation from perpetual licenses to recurring revenue and SaaS.

The ability to simplify the complex, quickly define core problem and frame the solution approach.

Success collaborating across teams and regions to achieve standardization and drive enablement across the enterprise (pull vs. push strategies to help reps more effectively sell).

Experience in industrial / manufacturing software segments.

Some of Our Competitive Benefits Package Includes

Medical, dental, and vision insurance

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution

Tuition reimbursement

Life insurance and disability coverage

Additional Information

Location : Work location is either Palm Beach Gardens (FL) or Atlanta (GA)

Must be available to work in the Eastern Time Zone hours.

Traveling up to 15% nationally and internationally is required.