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Applications engineer • pittsburgh pa
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Evertz Microsystems LimitedPittsburgh, PA, US- serp_jobs.job_card.full_time
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As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Quintech Electronics & Communications, Inc.
This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s facilities.
Responsibilities :
- Travel to customer sites for installation, maintenance, and upgrading of systems, including both hardware and software components.
- Provide on-site and remote technical support to ensure successful deployment and operation of products.
- Serve as the primary point of contact for customers, listening to their concerns and needs with professionalism and technical insight.
- Act as a liaison between customers and internal teams, especially sales and engineering, to communicate feedback and identify potential business opportunities.
- Document service activities, system performance, and customer feedback in a clear and timely manner.
- Support technical training and onboarding for customers when needed.
Travel to US-based customers as needed, up to 75% Provide other duties as assigned and adhere to company policies and procedures Qualifications :
VMware, VirtualBox, KVM) Position is a full-time, daylight position, M-F 7 :
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