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Business Analyst II - BI

The Business Analyst II - BI is critical to ensure development work completed is the correct work to meet the business need / objective, ensure it is clearly defined and a full end-to-end solution has been identified, agreed and understood by both the BI development team as well as the business users / clients. The BA II works with the data analysts and business to confirm everyone has what is required to keep work moving forward, clearly account for changes and decisions as needed and ensure all parties are on point and understand their individual roles and contributions to ensure projects and deliverables will be done successfully and as agreed.

The Business Intelligence function acts as a center of excellence involving the identification, requirements gathering, development and ongoing maintenance of reports, dashboards, visualizations and models for the organization. This high visibility position will collect requirements and draft business requirements definitions for data analysts, data engineers, data modelers and data scientists. This position primarily supports Desert Financial, but may also provide direct support for other SwitchThink clients.

What You Will Do Here :

With minimal supervision, work with end users, product owners and clients to elicit, analyze, and document business requirements, ensuring they are clear, complete, and aligned with the organization's goals. Facilitate discussions to understand the business need of the request and discuss and confirm options with team to learn more about what is possible and recommend solutions for approval. Consult with the requestor / team / leadership to think through the aspects of the request to uncover hidden requirements, end user experience, up or downstream impacts, related system impacts, member impacts, etc while still keeping focus on timely deliverables.

Translate requests / projects into technical requirement definitions including all of the requirements from the business / end user perspective(s) focusing on the problem(s) being solved and covering the who, what, when, where and why as well as deviations that may be required. Work with Data Analysts to add in any missing technical details required and assist with documentation that needs to be created. Participate in review of requirements written by others or as needed and work with the team to identify documentation required. Help create diagrams, flowcharts, wireframes and other documentation for development and create / update support documents as needed and if required assist in the transition of support at the end of the project for review. Facilitate working sessions and confirm that required technical documentation is completed as needed and that test cases and QA needs are documented / communicated throughout the project.

Help manage client expectations / development work by executing established processes for client kick-off meetings, scoping / sizing meetings, creating / updating requirements documentation, project updates, etc and escalating issues to the delivery team to be addressed. Recommend improvements to processes to help streamline, improve communication and / or client satisfaction and remove friction for Data Analysts to complete the work.

Perform other job-related duties as assigned.

What You Will Need :

Bachelor's degree in Business, Information Technology or related field required.

Master's degree in Business, Information Technology or related field preferred.

3+ years experience as a Business Analyst or similar role required.

2+ years consecutive, hands-on IT project experience required.

Information technology and / or banking / financial industry preferred.

Expertise working in a fast-paced environment, managing on-going work and multiple medium-large complexity projects at once with minimal oversight required.

Demonstrated knowledge of data bases, and the development of reports, dashboards, visualizations and analytic models required.

Strong attention to detail required.

Ability to prioritize work within time constraints required.

Strong organizational and follow-up skills required.

Strong relationship-building and customer service skills and ability to work across functions required.

Ability to write basic SQL queries required.

Competency with JIRA or similar work management software required.

Competence using Microsoft Office Suite (Outlook, Word, Excel and Power Point, Project, SharePoint, and Visio); required.

Expertise working with a visualization platform (PowerBI or Tableau) preferred.

Expertise with both Waterfall and Agile development methodologies preferred.

We are proud to be an EEO / AA employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.