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Call center • edinburg tx

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Call Center Operations Supervisor

Call Center Operations Supervisor

Teleperformance USAAlamo, TX, United States
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TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

ApexFocusGroupMcallen, TX, US
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serp_jobs.job_card.full_time +1
Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible. Call Center Representative Agent experienc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Collision Center Technician

Collision Center Technician

Hacienda FordMcAllen, TX, US
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As a body shop technician, you will analyze and assess damaged vehicles.Some tasks involve disassembling / assembling vehicles and repairing scratches, dents, holes, etc.Duties & Responsibilitie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Bi-lingual Call Center Rep / Pharmacy Tech Support (Remote in the US)

Bi-lingual Call Center Rep / Pharmacy Tech Support (Remote in the US)

IQVIAMcAllen, TX
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serp_jobs.job_card.full_time +1
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Contact Center Specialist

Contact Center Specialist

Wider CircleMcAllen, TX, US
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As a Contact Center Specialist at Wider Circle’s remote contact center, you will play a crucial role in connecting with current and potential members and to promote our programs.This entry-le...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Luthier - Guitar Center

Luthier - Guitar Center

Guitar CenterMcallen, TX, US
serp_jobs.job_card.full_time
Luthier - Guitar Center at Guitar Center summary : .A Luthier at Guitar Center specializes in the maintenance, repair, and warranty service of customer-owned and store-owned guitars, ensuring high-qu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Operations Supervisor

Call Center Operations Supervisor

TeleperformanceMcallen, TX, US
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TP Inbound Call Center Manager.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Remote Outbound Call Center Agent

Remote Outbound Call Center Agent

MDS Communications CorporationTexas
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serp_jobs.job_card.full_time
MDS Communications is looking to hire Call Center Representatives!.Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

MCI, LCEdinburg, TX, US
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serp_jobs.job_card.full_time
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

Valor Intelligent ProcessingMcAllen, TX, US
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serp_jobs.job_card.full_time
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Peds Call Coverage

Peds Call Coverage

Sumo Medical StaffingTexas
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Primary need is to support OB / GYN and the ED.Call will be 0700 Friday to 0700 Monday.Competitive Market Rate (rate based on availability, experience, certifications, housing and transportation need...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

Valor VIPEdinburg, TX, US
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MCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

MCIMcallen, TX, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Bilingual Call Center Representative

Bilingual Call Center Representative

AnswerOneEdinburg, TX, US
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Full-Time Call Center Representative.Map Communications is seeking dedicated and detail-oriented.Full-Time Call Center Representatives. In this vital role, you'll provide friendly, professional,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Bilingual Call Center Customer Service Respresentative

Bilingual Call Center Customer Service Respresentative

Driscoll Children's HospitalMcAllen, TX
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Where compassion meets innovation and technology and our employees are family.Travel to Corpus Christi for training is required. The Bilingual Call Center Customer Service Representative is responsi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Call Center Representative (Provider Services) - San Juan, PR - 2300343 Job at U

Call Center Representative (Provider Services) - San Juan, PR - 2300343 Job at U

MediabistroSan Juan, TX, United States
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Specialist

Call Center Specialist

VirtualVocationsAlton, Texas, United States
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A company is looking for a Call Center Relationship Specialist to provide customer service to members via telephone and written correspondence. Key Responsibilities Provide friendly and profession...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Call Center Representative (Provider Services) - San Juan, PR - 2300343 Job at U

Call Center Representative (Provider Services) - San Juan, PR - 2300343 Job at U

UnitedHealth GroupSan Juan, TX, United States
serp_jobs.job_card.full_time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Auto Care Center

Auto Care Center

WalmartDonna, TX, US
serp_jobs.job_card.full_time +1
Are you an ace with car maintenance? With over 2500 auto centers nationwide staffed by certified technicians, we perform millions of tire and oil services a year. At Walmart, we offer competitive pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Operations Supervisor

Call Center Operations Supervisor

Teleperformance UsaMcallen, TX, United States
serp_jobs.job_card.full_time
TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and susta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Call Center Operations Supervisor

Call Center Operations Supervisor

Teleperformance USAAlamo, TX, United States
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job_description.job_card.job_description

Category : Client Operations

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose

Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures

This position is 100% onsite in McAllen, Texas. Work at home is not available for this position.

Your Responsibilities

  • Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics
  • 80% of your day will consist of coaching and educating agents on how to improve their performance
  • Create an environment focusing on fun, enthusiasm and accountability
  • Take initiative and show leadership by creating performance improvement plans
  • Administer coaching and disciplinary action when appropriate
  • Handle both internal and client led performance discussions
  • Perform other related duties and assignments as required and as assigned by supervisor or other management
  • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately
  • Must be able to take calls when needed.
  • Qualifications

  • College degree preferred or equivalent work experience required
  • Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
  • Solid organizational, administrative, leadership and time management skills
  • Ability to demonstrate personal ownership of tasks and follow through to obtain desired results
  • Must have a keen sense of attention to detail
  • Skilled in determining why and how tasks should be attempted and their effective completion
  • Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
  • Typing speed of 25 wpm
  • Excellent written and verbal communication skills consistent with North American business standards
  • Must have availability to work various shifts influenced by current business needs
  • High school diploma or GED required
  • Excellent attendance history is required
  • Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks
  • Soft Skills

  • Process Excellence
  • Collaboration
  • Communication
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution Orientation
  • Entrepreneurship
  • AI Proficiency
  • Data Literacy
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    TP is an Equal Opportunity Employer