Talent.com

serp_jobs.filters_job_card.part_time Call center serp_jobs.h1.location_city

serp_jobs.job_alerts.create_a_job

Call center • miramar fl

serp_jobs.last_updated.last_updated_1_hour
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Call Center Workforce Management Scheduling Analyst

Call Center Workforce Management Scheduling Analyst

Teleperformance USAHialeah, FL, United States
serp_jobs.job_card.full_time
TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
Tutor, CARE Center

Tutor, CARE Center

Barry University, Inc.Main Campus,Miami Shores
serp_jobs.job_card.full_time +1
The Tutor is a funded position through The Children’s Trust grant.The Tutor is an integral part of the CARE Center, and provides academic support for youth enrolled in the CHAMPS (Community of Heal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Call Center Manager

Call Center Manager

VirtualVocationsHialeah, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a Call Center Manager to provide leadership in a federal contact center environment.Key Responsibilities Manage overall delivery of contact center operations, including s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Lead

Call Center Lead

The Hackett GroupFL, United States
serp_jobs.job_card.full_time
serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Representative - Work From Home

Call Center Representative - Work From Home

Hall AssociatesHialeah, Florida
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information.The ideal Ca...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Dispatcher Regional

Call Dispatcher Regional

Netser Group LATAMFlorida, US
Nos encontramos en la búsqueda de Call Dispatcher Regional.Oportunidad laboral para Ecuador o México.Atención a clientes, recepción de. Funciones de Call Dispatcher Regional : .Controlar y administrar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Collision Center Receptionist

Collision Center Receptionist

Pines FordPembroke Pines, FL, US
serp_jobs.job_card.full_time
The Collision Center Receptionist at Pines Ford will be responsible for providing exceptional customer service and administrative support in a fast-paced work environment.Greet customers and assist...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Part Time Call Center Representative

Part Time Call Center Representative

Movado GroupRemote, Florida
serp_jobs.filters.remote
serp_jobs.job_card.part_time
The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center.The Customer Service Representative will be responsible for answering incoming customer ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Remote Outbound Call Center Agent

Remote Outbound Call Center Agent

MDS Communications CorporationFlorida
serp_jobs.filters.remote
serp_jobs.job_card.full_time
MDS Communications is looking to hire Call Center Representatives!.Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Auto Care Center

Auto Care Center

WalmartPembroke Pines, FL, US
serp_jobs.job_card.full_time +1
Are you an ace with car maintenance? With over 2500 auto centers nationwide staffed by certified technicians, we perform millions of tire and oil services a year. At Walmart, we offer competitive pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Contact Center Associate

Contact Center Associate

CareerxchangeMiramar, FL, US
serp_jobs.job_card.full_time
Customer Service Representative – Call Center.Are you passionate about delivering exceptional customer service? We are seeking a Customer Service Representative to join a dynamic banking call...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Operations Control Center Coordinator

Operations Control Center Coordinator

Skyservice Business AviationOpa Locka, FL, US
serp_jobs.job_card.full_time
To coordinate and communicate the activities listed on the schedule.The Operations Coordinator is a key component to the execution and delivery of requested service items.Requests that are submitte...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Contact Center Associate

Contact Center Associate

CAREERXCHANGE, Inc.Miramar, FL, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
Customer Service Representative – Call Center .Are you passionate about delivering exceptional customer service? We are seeking a Customer Service Representative to join a dynamic ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Call Center Representative

Call Center Representative

Integrated HomeMiramar, FL, United States
serp_jobs.job_card.full_time
IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and / or Medicaid Certi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Remote Call Center Representative Agent - Part-Time Focus Group Panelist

Apex Focus Group Inc.Miami Gardens, FL, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. This is a great way to earn additional income from the comfort of your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
FL-Admin-Call Center-Miami Lakes, FL

FL-Admin-Call Center-Miami Lakes, FL

A & AssociatesHialeah, FL, US
serp_jobs.job_card.full_time
A & Associates is a reputable staffing agency with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the U...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Bilingual Call Center Representative

Bilingual Call Center Representative

FB DoorsHialeah Gardens, FL, US
serp_jobs.job_card.full_time
Position : Call Center Representative - Bilingual.Strong Effective telephone sales skills.Must be bilingual in English / Spanish. A proven track record in Telephone sales a MUST.Essential Duties & ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
CALL CENTER REPRESENTATIVE - ONSITE - MIRAMAR, FLORIDA

CALL CENTER REPRESENTATIVE - ONSITE - MIRAMAR, FLORIDA

First State Bank of the Florida KeysMiramar, FL, United States
serp_jobs.job_card.full_time
CALL CENTER REPRESENTATIVE - ONSITE - MIRAMAR, FLORIDA.First State Bank of the Florida Keys is a customer-focused bank with a long history of serving, reaching out, and connecting with the communit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Reading Center Tutor

Reading Center Tutor

Barry UniversityMain Campus,Miami Shores
serp_jobs.job_card.full_time +1
Glenn Hubert Learning Center and Testing Center is currently seeking a Reading Center Tutor.The part-time Reading Center Tutor tutors a diverse population of both undergraduate and graduate student...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Hair Stylist - Monarch Town Center

Hair Stylist - Monarch Town Center

Great ClipsMIRAMAR, Florida, United States
serp_jobs.job_card.full_time +1
Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Are...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Workforce Management Scheduling Analyst

Call Center Workforce Management Scheduling Analyst

Teleperformance USAHialeah, FL, United States
job_description.job_card.1_hour_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Category : Workforce Management

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position is 100% onsite in North Lauderdale, FL. Work at home is not available for this position.

Your Responsibilities

  • Analyze the day-to-day scheduling based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.
  • Management of internal staffing files (i.e. TPS and TIP) to report historical performance data, future requirements, and trended metrics that impact projected staff
  • Identifying areas of opportunity and implementing innovative scheduling solutions to maximize efficiency.
  • Implement and perform audits to ensure accuracy in all processes and deliverables.
  • Provides, creates, and implements reporting as needed
  • Performs other related duties and assignments as required and as assigned by supervisor or manager.
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment.
  • Ensure all Teleperformance policies and procedures are adhered to, including but not limited to :  Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.
  • Participate in and lead meetings with internal and external stakeholders as required to manage staffing plans and performance.
  • Qualifications

  • Minimum 2 years call center experience and 6 months WFM experience
  • Must demonstrate strong analytical, numerical, and problem solving skills.
  • Excellent verbal and written communication skills and the ability to effectively present information across all levels of the organization
  • Strong organizational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, fast-paced, shifting-priority environment
  • Proficient in MS Office Suite (Excel, Outlook, Access) and WFM software utilized by assigned projects (Blue Pumpkin, IEX, Aspect, etc.)
  • Knowledge of contact center dynamics and company operations within an ACD environment
  • Flexible schedule and impeccable attendance record
  • Minimum of 90 Day tenure with Teleperformance.
  • Soft Skills

  • Process Excellence
  • Collaboration
  • Communication
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution Orientation
  • Entrepreneurship
  • AI Proficiency
  • Data Literacy
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    TP is an Equal Opportunity Employer