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Call center manager • austin tx

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Call Center Member Support Agent Il

Call Center Member Support Agent Il

Excel FitnessAustin, TX, United States
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Serves as an advocate to our members, guests and prospective members.Provides accurate information regarding company products, policies, and practices to both internal and external customers while ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Support Rep

Call Center Support Rep

CDK GlobalAustin, TX, USA
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Call Center Remote Work From Home : Alabama, Arizona, Florida, Georgia, Indiana, Kansas, Kentucky, Michigan, Minnesota, Louisiana, Mississippi, Missouri, Nevada, North Carolina, Ohio, Oklahoma, Sout...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Financial Center Manager

Financial Center Manager

First United BankAustin, TX, US
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We have a great team of friendly, talented and inspiring people at First United.As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Emergency Dispatch Operator - Call Center

Emergency Dispatch Operator - Call Center

AscensionAustin, TX, US
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Patient Services Representative.The Patient Services Representative will work in the Patient Services department.The schedule is Monday to Friday from 3 : 00 p. The position is on-site at the Good Hea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Project Manager - Data Center

Project Manager - Data Center

ClaycoAustin, TX, United States
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Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality so...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Jobs

Call Center Jobs

TradeJobsWorkforce78757 Austin, TX, US
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Full time and Part time positions avaiable as a Call Center Representive or Telemarketer •Performance Based : Make from $11. REQUIREMENTS : Passion to provide phenomenal service to all potential cust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Manager Off Brodie Lane-Sunset Valley

Call Center Manager Off Brodie Lane-Sunset Valley

ELITE VISON GROUP LLCAustin, TX, US
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We are seeking an experienced Call Center Manager to join our team.In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Medical Call Center Representative - Northwest Austin

Medical Call Center Representative - Northwest Austin

OrthoLoneStar PLLCAustin, TX, United States
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Schedule new and follow-up patient appointments in computer system.Complete patient registration for new accounts and update existing accounts in computer system. Perform a variety of clerical dutie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Representative - Software

Call Center Representative - Software

CompuGroup MedicalAustin
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Create the future of e-health together with us by becoming a Call Center Representative - Software.At CompuGroup Medical we have the mission of building ground-breaking solutions for digital health...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Remote Outbound Call Center Agent

Remote Outbound Call Center Agent

MDS Communications CorporationTexas
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serp_jobs.job_card.full_time
MDS Communications is looking to hire Call Center Representatives!.Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Specialist

Call Center Specialist

VirtualVocationsAustin, Texas, United States
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A company is looking for a Call Center Relationship Specialist to provide customer service to members via telephone and written correspondence. Key Responsibilities Provide friendly and profession...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Call Center Associate

Call Center Associate

Renewal by AndersenAustin, TX
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With weekly and monthly bonuses our reps earn an average of $50,000-$60,000 yearly.Not only do we offer great benefits and incentives, but also a streamlined growth and development plan.In 2023, 22...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

Valor VIPAustin, TX, US
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Medical Call Center

Medical Call Center

Collins ConsultingAustin, TX, US
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This is an onsite in Austin, TX.Will also look at candidates in Lake County, IL and it would be hybrid.Purpose : The Intake Specialist I works to support PMQA through providing the initial triaging ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Call Center Care Coordinator

Call Center Care Coordinator

TeleMed2U INCAustin, Texas, United States, 78758
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At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Center Platform Project Manager

Center Platform Project Manager

ClifyXAustin, TX, US
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We are looking for a seasoned project manager who has managed highly cross functional projects across multiple years of delivery. It is required that they have managed a project, prepared project pl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Call Center Representative - Work From Home

Call Center Representative - Work From Home

Hall AssociatesAustin, Texas
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Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information.The ideal Ca...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

MCIAustin, TX, US
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Call Center Specialist

Call Center Specialist

United Heritage Credit UnionAustin, TX, US
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Location : This position will be working remotely on Mondays, Wednesdays, and Fridays and will be working in person at our Headquarters location in North Austin on Tuesdays and Thursdays.Schedule : F...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Assistant Lube Center Manager

Assistant Lube Center Manager

FARR GM 1403 LLCAustin, TX, US
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Our Company is Expanding and Our team is growing and we're looking for a friendly, communicative, and customer service-oriented assistant manager to help oversee daily operations at our store l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Member Support Agent Il

Call Center Member Support Agent Il

Excel FitnessAustin, TX, United States
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Position : Member Support Level 2

Reports to : Call Center Manager

Department : Call Center Operations

Purpose : Serves as an advocate to our members, guests and prospective members. Provides accurate information regarding company products, policies, and practices to both internal and external customers while delivering +1 customer service.

Duties and Responsibilities :

  • Handle inbound phone calls, answering questions / concerns by internal and external customers regarding the Planet Fitness brand while delivering +1 customer service. Inbound calls include :

Membership questions

  • Billing questions
  • General Planet Fitness inquires.
  • Collection Attempt Calls
  • Cancel and Save Attempt Calls
  • Info Calls from Prospective Members
  • Answer detailed questions regarding member's agreement and company policies while delivering +1 customer service.
  • Facilitate needed updates to members' accounts up to and including cancel request with the mindset of saving the membership through asking questions and overcoming objections.
  • Strive for first call resolution and follow through with a sense of urgency.
  • Maintain department inboxes and other items as designated by Call Center leadership, and ensure items are completed within Excel Fitness standards.
  • Participates in training of new Call Center employees.
  • Help oversee the cleanliness of the Call Center.
  • Perform additional duties as assigned

    • Qualifications :

  • Proven performance by meeting bonus metrics for three (3) consecutive months.
  • Proven mastery of Member Support Level 1 role through call quality scores of no less than 90% average for three (3) consecutive months.
  • Successful completion of the Call Center advanced call training to handle collection, cancel-saves, and info calls.
  • HS diploma or equivalent required and must be at least 18 years old.
  • Proven ability to efficiently utilize system applications to assist with all member inquiries, process member account transactions and provide research and resolution for member concerns.
  • Proficient verbal and written skills to effectively communicate.
  • Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand.
  • Strong knowledge and familiarity of Planet Fitness operations and membership practices.
  • Proficiency in Microsoft Office, Customer Relationship Management (CRM) systems and other related applications.
  • Ability to exercise excellent judgement and guide others clearly and effectively.
  • Courtesy, tact and diplomacy are essential elements of this position when working with internal and external customers.
  • Punctuality, reliability, patience, and a strong willingness to go above and beyond.

    • Benefits & Perks :

  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
  • Every Team Player receives a FREE Planet Fitness Black Card Membership
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

    • Other Details :

  • Supervisory Responsibility : There are no supervisory responsibilities for this role.
  • Work Environment : This job operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, sit, talk and hear; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Position Type / Expected Hours of Work : This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and / or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. Part-Time employees are ones that regularly work 29 hours per week or less. Availability of Full-Time and Part-Time positions are dependent on business need.
  • Travel : No travel is expected for this position.
  • EEO Statement : Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
  • Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.