Call center manager serp_jobs.h1.location_city

Job Description

Job Description

General Description :

The FA Solutions Call Center Agent represents the client school to students and works to increase inquiries, convert applications and retain current students. This position is a high touch, Inbound / Outbound phone solution with high expectations in providing an excellent student experience. The Call Center Agent exhibits superior customer service skills and professionalism throughout daily interactions and communications with students. The Call Center Agent must demonstrate an ability to work independently as well as collaboratively with team members, administrators and staff.

Primary Duties and Responsibilities :

• Ability to work with firm deadline and use outstanding customer service to recruit and retain students.
• Utilize phone and email to communicate with students timely highlighting the features and benefits of the client school.
• Become familiar with recruitment activities, information sessions, orientations, registration events for the client school.
• Occasionally assist students with course selection and registration.
• Advise on financial aid status and next steps.
• Understand the financial process flow including the student payment process
• Work within several VPNs, financial and student information software systems, updating notes, documenting activities
• Toggle between different emails and systems to gather information and provide status updates
• Attend remote training sessions to receive updated information about new programs and services.
• Ability to follow the expectation of treating fellow employees, students and the institution’s guests with professionalism.
• Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism.
• Other Duties as assigned

Qualifications and Education Requirements :

Preferred Skills :