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Call center representative • arvada co
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Autowash Management LLCDenver, CO, US- serp_jobs.job_card.promoted
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Autowash Management LLCDenver, CO, US- serp_jobs.job_card.full_time
Job Description
Job Description
Description :
As the liaison between our company and its current and potential customers, the Autowash Customer Support Representative should embody the mission, vision, and values of Autowash Management LLC. You are expected to be friendly, service-forward, and knowledgeable to effectively solve customer issues, complaints, and inquiries.
As an Autowash CSR, you must be ready to answer all customer needs, continually approaching the customer and the company with a positive mindset, and consistently have a smile on the other side of the phone – keeping customer satisfaction at the core of every decision and behavior.
Responsibilities :
- Manage inbound and outbound calls for car wash customers and members in a timely manner, call center environment
- Effectively communicate with customers through text and email daily
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information through questioning, research issues, and provide solutions and / or alternatives
- Seize opportunities to upsell products and membership services through customer education
- Build sustainable relationships and engage customers going taking the extra mile
- Keep accurate notes and records of all conversations in our call center database in a comprehensible way
- Frequently broadens knowledge base and performance skill levels through team knowledge and educational events
- Meet personal / team qualitative and quantitative targets
Requirements : Accountabilities :
Physical Demands :
Minimum Qualifications :