Call center representative serp_jobs.h1.location_city

Job Description

We are looking for an experienced call center for our East Point location!

Duties

• Answers incoming requests in a friendly manner, responds to broad questions and takes complaints from the general public; inputs and / or logs information received into the call center's communications and computer equipment; directs requests to the appropriate department for further action.
• Performs follow-up on a variety of requests for information or public complaints; provides information of City operations; refers inquiries to other sources as required; assists users with password resets.
• Performs related routine clerical work; refers technical operation problems to appropriate personnel

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference : JN -082025-403392