Call centre supervisor serp_jobs.h1.location_city

GENERAL RESPONSIBILITIES

Effectively identifies trends and mitigates potential problems with third party billing. Assists in maintaining practice management system.

ESSENTIAL DUTIES

• Supervises the billing staff and its functions including day-to-day operations and planning. Makes decisions about strategies for improving processes and training.
• Hires and supervises billing staff.
• Assists in the maintenance of the practice management system as it pertains to the billing and collections functions. Works closely with our software support to resolve billing issues or system problems.
• Tracks third-party payment amounts, pended claims numbers and amounts and has a general sense of payer denials to identify and report any potential cash flow problems of the major medical and dental payers.
• Back up any position in the PFS Department as needed. This will include but is not limited to payment posting, contract billing for both TR and SANE, denials, account maintenance, OB package adjustments, hospital billing, return mail, provider enrollment, chart auditing, refunds, collections, etc.
• Assists PFS Manager in writing, training and implementing department policies as requested or needed by Corporate / Medical Leadership. Assists in maintaining a current electronic AR manual.
• Reviews monthly aging and adjustment reports for all Terry Reilly programs. Takes appropriate action on accounts to make decisions on accounts regarding charity, bad debt, collection write offs, and adjustments that need to be made in third-party billing.
• Handles patient and third-party carrier inquiries related to patient accounts.
• Identifies and communicate through PFS manager resources for advanced training opportunities for PFS Billing staff.
• Maintains professional competency through continuing education opportunities and attendance of professional meetings and workshops.

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS