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Job Title : Casino Host

Department : Marketing

Reports To : Player Development Manager

FLSA Status : Exempt

License : Class III

Closing date : Open Until Filled

SUMMARY : To assist the Player Development Manager in developing and maintaining a player base and assisting with current player base. The incumbent is also responsible for assisting in developing an environment that creates excitement for guest and associates, promoting and retaining a highly skilled work force. The incumbent must also assist in developing and coordinating programs to attract mid-to high-limit players and host such guests to ensure guest satisfaction and repeat visits. The incumbent is also responsible for assisting in developing and establishing relationships with the Akwesasne Mohawk Casino mid-range gaming customers in order to encourage return visits and create customer loyalty. Must possess strong communication and judgmental skills. Must have knowledge Table Games and Slots. Must be able to speak and interpret English and French to be able to offer the best possible guest service experience to all guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates

Maintain close ties with targeted guests through personal contact

Adhere to strict confidentiality in all matters.

Greet guests in the Casino and participate in social events and special promotions

Anticipate guests needs and quickly responds to their requests; i.e., arrange transportation and accommodation.

Effectively use telemarketing, mail and other marketing techniques to increase visitation patterns among target customers.

Uses sound judgment and makes good decisions in accordance with established policies and procedures of the Akwesasne Mohawk Casino.

Must have knowledge Tables Games and familiarity with department policies and procedures

Must have knowledge of the machines in the Slot department and familiarity with the slot department policies and procedures.

Able to handle difficult guests and situations in a calm, professional and prudent manner.

Fully comply with all applicable rules, regulations, laws, and policies.

Maintain highest level of integrity, honesty and professionalism.

Provide the highest level of customer service to recognize and maintain players at the casino.

Educate and encourage participation by Casino guest to use player club cards.

Participate and promote the development of an extensive customer service training program as needed and required.

Utilize the player tracking system to promote increases in player’s club participation.

Compensate casino players according to approved levels.

Must be able to travel and work extended hours including but not limited to nights, weekends / holidays and promotional events as required.

Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.

Maintain a professional work environment with supervisors, managers and staff.

Other duties as assigned by the Player Development Manager.

SUPERVISORY RESPONSIBILITIES : This position will have no supervisory responsibilities.

REQUIREMENTS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required to successfully complete the essential duties of the position with or without reasonable accommodation.

Job Qualifications :

Must be read and write fluent in English, other languages would be considered an asset to the Department.

Must have a comprehensive understanding of casino operations, comp policies, slot ratings, table ratings and rules.

Must be outgoing, energetic and positive. Must be able to interact with large groups of people in a professional manner.

Must have an unblemished record with no instances of reported issues regarding customer service, contributing to a hostile work environment or any other negative commentary in your official company personnel file.

Must be fully conversant with complimentary guidelines consistent with AMC Comp Matrix limitations.

Must have proficient computer skills, including but not limited to Microsoft Word, Excel and Outlook, or similar applications.

Must be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.

Must have proven track record of personally providing excellent customer service.

Must possess excellent interpersonal, communication and problem-solving skills

Must be able to work as a team and get along with co-workers

Must present a well-groomed, professional appearance at all times.

MINIMUM QUALIFICATIONS : Minimum High school diploma or General Education Diploma (GED) required.

PREFERRED QUALIFICATIONS : Bachelor’s degree in Marketing or related field preferred. 2 years’ casino hosting experience.

LANGUAGE SKILLS : Fluent in English and French. Ability to read and comprehend simple instruction, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in on-on-one and small group situations to vendors, guests, and other associates of the organization. Ability to read and write English / French.

MATHEMATICAL SKILLS : Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY : Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problem involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the associate is frequently required to stand at a fixed work station for long periods of time. The associate must occasionally lift and / or move more than 50 pounds.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job with or without reasonable accommodation. The position exists in a casino work environment where there is occasional exposure of the associate to noise and cigarette smoke from the casino floor.

NATIVE PREFERENCE : The Mohawk Gaming Enterprise utilizes a Native American preference policy in hiring, training, and promotion. When there is a job opening or training opportunity, the Gaming Enterprise will evaluate all candidates for the position and will select the most qualified candidate. In the event two or more candidates meet all of the job requirements and have substantially similar qualifications, the Gaming Enterprise will utilize the preference policy to make the final determination on who will be offered the opportunity or position. When preference is utilized, first priority will be given to enrolled members of the Saint Regis Mohawk Tribe. Second priority will be given to members of other federally recognized Tribal Nations and / or First Nations citizens from Canada. All other individuals will be third priority.

CERTIFICATES, LICENSES, REGISTRATIONS : Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III Gaming License which requires an extensive background check to be used solely for employment purposes. Failure to disclose required information will result in rescinding the job offer. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Mohawk Gaming Enterprises. Employment will not begin until process is complete.

“The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.”