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Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Role

As a Senior Engineer at Presidio, you will be focused on engineering for our enterprise client. The ideal candidate will have experience supporting as a global technical environment, a high level of technical skills for troubleshooting and problem analysis, along with the ability to clearly communicate the results of problem analysis to client representatives, IT support teams, and technology vendors to quickly and effectively resolve operational issues. The Senior Engineer works in direct partnership with the client and internal Presidio teams to build and support complex and reliable technical solutions, global technical environment, a high level of technical skills for troubleshooting and problem analysis, along with the ability to clearly communicate the results of problem analysis to client representatives, IT support teams, and technology vendors to quickly and effectively resolve operational issues. The Senior Engineer works in direct partnership with the client and internal Presidio teams to build and support complex and reliable technical solutions.

Travel Requirements :

This role will be located on client site days a week in the nearby Irving area. Upon completion of days, a hybrid work arrangement will be possible ( days onsite; days remote).

Responsibilities include :

• Ability to work flexible hours to accommodate customer change windows
• Design, maintain and / or troubleshoot in scope elements for assigned client(s). Adhere to contractual obligations by understanding what task and in / out of contract scope
• Depending on customer requirements, duties may be performed onsite at customer designated location or may be remote
• Develop a strong technical trusted advisor relationship with customer(s)
• Create and maintain good technical supporting documentation
• Troubleshoot and resolve equipment, configuration and affected problems and track vendor support cases through to problem resolution on production issues
• Manage incident and changes within ServiceNow and / or other client system if specific to the contract
• Demonstrate a working knowledge, understanding, and experience with Network infrastructure (WAN, MAN, LAN, Security, Wi-Fi, Data, Voice, and Video) while engaging customer(s)

Required Skills and Professional Experience :

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

About Presidio

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.