Claims supervisor serp_jobs.h1.location_city

Argo Group International Holdings, Inc . and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.

Job Description

We are seeking a highly capable Workers' Compensation Claims Adjuster to join our in-office team (5 days / week) from any Argo Group location. This role reports to a manager based in North Carolina and focuses on adjudicating workers' compensation indemnity claims in AZ, CA, FL, and MA , contributing directly to exceptional results for our clients.

Primary Responsibilities

Adjudicate workers' compensation claims of higher technical complexity within established authority.

Investigate claims promptly and thoroughly, including interviews and detailed policy / coverage analysis.

Resolve moderately complex issues requiring broad understanding of claims and business impacts.

Manage litigated files and maintain accurate reserves in accordance with Argo's reserving standards.

Ensure timely claim progression through effective diary and task management.

Identify loss trends and drivers to reduce claim frequency and severity.

Prepare clear, concise file documentation and reports for management and underwriters.

Apply creative, cost-effective solutions to achieve optimal financial outcomes.

Negotiate settlements within authority using effective negotiation strategies.

Coordinate internal and external experts to support case resolution.

Communicate professionally with insureds, claimants, attorneys, underwriters, and internal partners.

Prioritize workload, manage correspondence, and maintain strong overall claim management discipline.

Core Qualifications

Bachelor's degree required , or two insurance designations, or four additional years of WC adjusting experience in lieu of degree.

At least 2 years' experience handling workers' compensation claims in AZ, CA, FL, and MA .

Licensed in FL, RI, or TX ; must be able to quickly obtain licenses in all required jurisdictions (within 120 days).

Strong business acumen with understanding of how claims impact company and client profitability.

Proven ability to exercise sound judgment and independent decision-making.

Strong execution skills-solution-oriented, resilient, and able to deliver consistent results.

Excellent communication and relationship-building abilities.

Effective time-management skills with the ability to prioritize multiple tasks in a fast-paced, evolving environment.

Strong evaluation, negotiation, and strategic thinking skills.

Customer-focused mindset with the ability to articulate claim value to stakeholders at all levels.

Understanding of dispute-resolution mechanisms such as mediation and arbitration.

High degree of professionalism, integrity, curiosity, and commitment to doing the right thing.

Proficient in MS Office and related business systems; fluent in English.

Commitment to ongoing professional development.

Salary Range

Albany & Chicago : $84,500 - $99,500

Los Angeles & New York City : $92,000 - $108,400

Compensation is based on location and experience. All employees are eligible for an annual performance bonus and a comprehensive benefits package.

About Working in Claims at Argo Group

At Argo, our claims professionals are not treated as a commodity . We offer challenging, diverse work that has meaningful impact. Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions.

Our flat organizational structure provides direct access to senior leadership, especially on large losses. Collaboration is core to how we work, and we value innovation-rewarding employees who bring forward new ideas.

We are committed to building an inclusive, diverse, and welcoming environment and encourage talented individuals from all backgrounds to apply.

PLEASE NOTE :

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Notice to Recruitment Agencies :

Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The collection of your personal information is subject to our HR Privacy Notice

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.