Client service representative serp_jobs.h1.location_city

Company Overview :

Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field Fort Worth Alliance Airport in Fort Worth, Texas. Strategically positioned within one of the nation’s most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele—including civilian, military, and cargo operators.

With a strong reputation built on operational excellence, AAS combines world-class customer service with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike. Whether supporting complex cargo logistics or welcoming VIP guests, the Alliance team is committed to delivering seamless, safe, and superior aviation experiences. Our focus on precision, hospitality, and continuous innovation ensures that every arrival and departure is handled with exceptional care and attention.

Position Summary :

AAS is seeking a polished, professional, and enthusiastic Customer Service Representative (CSR) to join our team in Fort Worth, TX . Reporting to the Customer Experience Manager, the CSR plays a vital role in delivering world-class customer service while performing key administrative and operational duties. This fast-paced, team-oriented environment demands a detail-driven and customer-focused individual who consistently demonstrates professionalism, courtesy, and adaptability in interactions with pilots, crew members, passengers, and internal stakeholders. As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality.

Responsibilities :

Front Desk and Customer Engagement :

• Serve as the first point of contact, creating lasting impressions through service excellence.
• Greet and assist guests at the FBO with warmth and professionalism.
• Provide VIP planeside greetings with carpet service, ensuring an elevated arrival experience.
• Maintain clean, organized, and welcoming facilities and amenities.
• Answer incoming calls and emails promptly and courteously, efficiently resolving inquiries.
• Utilize creativity and attention to detail to create memorable experiences for guests.

Administrative and Logistics Coordination :

Guest Services and Travel Coordination :

Sales, Marketing and Event Support :

Cross-Functional Support :

Required Skills and Abilities :

Education and Experience :

EEO Statement :

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.