Client services manager serp_jobs.h1.location_city

Job Description

Job Description

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".

Prenuvo is seeking a Client Services Partner to support the enhanced scan workflow and ensure a seamless experience for patients and physicians. As a key member of the clinical team , you will be responsible for managing the end-to-end clinical process related to the enhanced scan, coordinating post-scheduling workflows, and assisting with physician education initiatives.

This role involves close collaboration with the sales team, operations, and clinical staff as well as personal care with Prenuvo patients to ensure that they receive the necessary guidance and follow-up for their enhanced scan. You will also facilitate home lab draws, additional report distribution (body composition and brain volume quantification), and physician education coordination .

If you are highly organized, detail-oriented, and passionate about improving the patient experience in an innovative healthcare setting, we encourage you to apply for this exciting opportunity!

This is a contractor position with the potential to extend or convert to full-time depending on business need and employee performance.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

What You'll Do

Enhanced Scan Coordination

• Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to follow-up.
• Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan.
• Facilitate home lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations.
• Ensure timely and accurate distribution of additional reports , including body composition analysis and brain volume quantification .
• Monitor and track patient progress throughout the enhanced scan workflow, ensuring any potential delays or issues are addressed proactively.

Provider Education Program Support

Patient & Physician Communication

What You'll Bring

Our Values

First : we are Pioneers

Second : we are Platform-Builders

Above all : we are Patients

What We Offer

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [ prenuvo.com ]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.