Client services manager serp_jobs.h1.location_city

Why Work for Saddle Creek

Saddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a family-oriented company that lives by its values and offers competitive pay and benefits join our team today.

Benefits :

Weekly pay with skill pay and shift differentials

Benefits packageincluding medical dental vision and medical reimbursement

Medical employee-only premium as low as $5.90 / week $26 / month with wellness discounts

HSA with annual employer contribution

Weekly 401(k) match

Vacation immediatelyupon hire

8 holidays per calendar year

Personal time after 90 days

EAP and identity theft protection

Tuition reimbursement

Company paid life insurance and short term disability

Pay in California :

Base pay from $19.50 per hour based on skills and experience

2nd Shift differential starting at $.50

3rd Shift differential starting at $1.50

Summary

The Client Service Coordinator (CSC) is responsible for providing clients with a high quality professional client experience. The CSC acts as a liaison between the client and Saddle Creek assists client on all issues answers questions investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates other agencies clients and the public.

Responsibilities :

Communicates with the customer verbally and in writing with a professional and positive attitude

Support client relationship by becoming an extension of our clients business

Build strong rapport with partners with managing relationships setting expectation and status communication

Assist clients with questions offer solutions researches issues and provides status updates

Enter review coordinate and track progress in all client requested enhancements and issues tracking

Proactively identify process improvements that enhance the Client experience and streamlines operations

Maintainsservice reports that are shared with the client that give visibility into volumes SLAs etc.

Participates and presents on client meetings as needed.

Communicates client requested projects with the operation (Kitting Receiving etc.)

Coordinates and provides professional communication with clients clients retailers and SCLS vendors

Supports parcel requests and issues from carrier or client and escalates as needed

Oversees CRM and dispatches tickets appropriately

Supports new client implementations / enhancements as needed

Ability to navigate warehouse systems as needed for client requests

Qualifications

Education / Experience

Associates Degree preferred

High School Diploma or GED required

Must have at least six (6) months of experience in a customer service role

Experience with working with a warehouse management systems (WMS) is preferred

Knowledge Skills and Abilities

Excellent communication both verbally and in writing especially through e-mail and over the phone

Strong interpersonal skills

Comfortable presenting in front of others

Good problem-solving and prioritizing skills

Ability to effectively manage and resolve conflict

Attention to detail to prepare and maintain accurate records and reports

Ability to follow both written and verbal instructions

Technology savvy

Proficiency with Microsoft Outlook Word Excel & knowledge of PowerPoint are preferred

Comfortable working in both office and warehouse environment with wide temperature ranges

Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization

Note that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc.) unless specifically stated in the posting the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO poster the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an e-mail to and let us know your contact information and the nature of your request.

Required Experience :

IC

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1