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Client success manager • fresno ca

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Customer Success Manager

Customer Success Manager

FieldClockFresno, CA, US
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Customer Success Manager Job Description.Must live in California with the ability to cover the Central Valley •.FieldClock is a fast-growing AgTech start-up searching for flexible go-getters who wel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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People Success (HR) Manager- Distribution Center

People Success (HR) Manager- Distribution Center

Ulta BeautyFresno, CA, United States
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Ulta Beauty is to step out of the mundane and into an environment alive with optimistic energy.After all, success breeds opportunity, and the opportunities to help drive an organization at the top ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Client Service Coordinator

Client Service Coordinator

Banfield Pet HospitalClovis, CA, US
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The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets),...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Wellness Specialist (Remote) - Success Education

Wellness Specialist (Remote) - Success Education

Daly Mindset DailyFresno, CA, US
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Are you a wellness professional, holistic practitioner, or well-being advisor seeking a flexible role where your experience and purpose can align? This role is ideal for professionals in the wellne...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Client Success Coordinator (TH-MO, 12pm - 9pm)

Client Success Coordinator (TH-MO, 12pm - 9pm)

Vektor LogisticsFresno, CA, US
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At Vektor Logistics, we are dedicated to seamlessly connecting suppliers of perishable food and beverages with retailers, all while prioritizing people, fostering strong relationships, and ensuring...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Manager

Customer Success Manager

FoursquareCA
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Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everythin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager, SLG

Customer Success Manager, SLG

ChainalysisCalifornia
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Blockchain technology is powering a growing wave of innovation.Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Representative (Bi-Lingual)

Customer Success Representative (Bi-Lingual)

Solar Maintenance Pros, Inc. DBA Solar NegotiatorsFresno, CA, United States
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The Customer Success Representative is a dynamic and detail-oriented role focused on nurturing potential customer relationships and driving sales growth. This position is responsible for actively mo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Sales Associate

Client Sales Associate

TTF FresnoFresno, CA, US
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We are a sales consulting company that partners with industry leaders in the telecommunications field, utilizing our personalized sales and marketing strategies to drive their goals and growth.We&#...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Client Success Manager

Client Success Manager

TradeJobsWorkForce93772 Fresno, CA, US
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Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Client Success Coordinator

Client Success Coordinator

TEC GroupFresno, CA, US
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At Vektor Logistics, we are dedicated to seamlessly connecting suppliers of perishable food and beverages with retailers, all while prioritizing people, fostering strong relationships, and ensuring...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Manager, Client Account Management

Manager, Client Account Management

Veterans StaffingFresno, CA, US
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We're seeking a proactive self-starter with strong organizational and program management skills, someone who thinks strategically and collaborates naturally. As a Client Account Manager (CAM) in Del...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Telecommute Customer Success Representative

Telecommute Customer Success Representative

TradeJobsWorkforce93708 Fresno, CA, US
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As a Telecommute Customer Success Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
People Success (HR) Manager- Distribution Center

People Success (HR) Manager- Distribution Center

Ulta Beauty, Inc.Fresno, California, United States
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Ulta Beauty is to step out of the mundane and into an environment alive with optimistic energy.After all, success breeds opportunity, and the opportunities to help drive an organization at the top ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Telecom Client Technician

Telecom Client Technician

GTLFresno, CA, US
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Telecommunication Technician 3 (Site Admin Technician 3).Under the direction of the Field Service Manager, but working largely independently without and / or limited direct supervision, provide remed...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Remote Customer Success Manager – Tadaweb

Remote Customer Success Manager – Tadaweb

JobspaddyCalifornia
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Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Service Specialist - Personal Lines

Client Service Specialist - Personal Lines

Relation Insurance ServicesFresno, CA, US
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Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Employment Services Client Success Manager

Employment Services Client Success Manager

MCI, LCCA
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Service Manager

Client Service Manager

GallagherFresno, CA, United States
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Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of exc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Head of Customer Success

Head of Customer Success

Direct RecruitersCA, US
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Focuses on helping patients with non-clinical financial and logistical challenges during treatment.Strong social mission inspired by the founder's personal journey with cancer, diagnosed in January...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager

Customer Success Manager

FieldClockFresno, CA, US
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Job Description

Job Description

Benefits :

  • Competitive salary
  • Flexible schedule
  • Paid time off

Customer Success Manager Job Description

  • Must live in California with the ability to cover the Central Valley
  • FieldClock is a fast-growing AgTech start-up searching for flexible go-getters who welcome the challenges of a growing business. Were specifically looking for a Customer Success Manager who will roll up their sleeves and lead from the trenches. As a key member of the team, the CSM will help craft our customer success strategies, building strong relationships with our top tier customers and collaborating with cross functional leaders internally to deliver consistently excellent customer experiences.

    The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant customer facing experience and a track record of analyzing and optimizing usage, adoption and revenue for current high dollar customers.

    At FieldClock, we distinguish Customer Success as proactive support and Customer Service as reactive support. The primary focus for the CSM is to proactively manage our top tier customers to ensure they are maximizing their FieldClock features, receive continuous training for existing and new staff and build good will on a regular basis.

    Objectives of this role :

  • Be a local presence for our top customers
  • Serve as the dedicated single point of contact for assigned customers
  • Own the entire relationship with assigned customers, including onboarding, implementation, ongoing training, adoption, retention, and satisfaction
  • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
  • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
  • Maintain existing customer success metrics and data as directed responsibilities
  • Own the following Scheduled Interactions :
  • Defined onboarding process for new customers

  • Monthly Status Meetings
  • Annual on site visit
  • Executive Business Reviews (2x-4x per year)
  • Regular health checks
  • Regular product training
  • Own the following Unscheduled Interactions :
  • Data driven

  • Emergency
  • More service tickets than usual
  • Declining usage
  • Overdue invoices
  • Poor Satisfaction Survey or NPS Score
  • Become proficient with our tech stack, especially HubSpot
  • Take ownership of becoming a Product Expert
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
  • Review the customer journey, determine how its supported, and use a consultative approach to help clients overcome issues and achieve their goals
  • Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
  • Work with sales and marketing teams to boost customer referrals and develop case studies
  • Required skills and qualifications :

  • Must live in California with the ability to travel within the state
  • Product Expert
  • Excellent customer facing skills
  • Tech savvy (Our tech stack includes : HubSpot, Slack, Zoom, Loom)
  • Three to five years of experience in communications, marketing, sales, account management, or customer success
  • Strong skills in verbal and written communications, strategic planning, and project management
  • Analytical and process-oriented mindset
  • Ability to work effectively across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Preferred skills and qualifications

  • Fluent in Spanish
  • Agricultural experience is strongly preferred
  • Flexible work from home options available.