Client success manager serp_jobs.h1.location_city

Job Description

Job Description

OUR MISSION

We firmly believe that small and medium-sized businesses are the most vital contributors to their communities. We strive every day to not only support the growth and profit improvement of American businesses, but to enrich the lives of the owners and their families. By supporting these businesses, we can directly impact the communities they serve. We meet businesses where they are. How can we help you move forward today?

The objective of the position is to create and execute marketing plans, oversee work product, advise best practices, and ensure the success of marketing efforts with client accounts. This position will provide overall marketing services to clients offering digital marketing and website expertise and insight for Cogent and for clients as required. The Marketing Account Manager will monitor and report website analytics for SEO integrity, campaign performance and overall online presence and ranking. This position will also oversee the website to ensure its integrity and best SEO practices are applied. This position will also coordinate workflow and the timely delivery of projects while ensuring adherence to business processes between select clients, Cogent team stakeholders, and suppliers.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Act as the main point of contact for clients, building and maintaining strong relationships.
• Understand clients' business goals, industry trends, and competition to develop effective marketing strategies.
• Develop and oversee the execution of integrated marketing campaigns across various channels, including digital, social media, email, and traditional marketing.
• Collaborate with cross-functional teams, including designers, content creators, and digital marketers, to ensure campaign success.
• Monitor campaign performance, analyze data, and provide insights and recommendations to optimize marketing strategies.
• Create and present regular reports to clients, demonstrating the effectiveness and ROI of marketing efforts.
• Manage project timelines, budgets, and resources to ensure timely and successful delivery of marketing initiatives.
• Stay updated on industry trends and best practices to drive innovation and continuous improvement.
• Lead client meetings, presenting campaign updates and discussing strategic opportunities.
• Provide exceptional customer service, addressing client concerns and inquiries promptly and professionally.

REQUIREMENTS

PROGRAMS / SOFTWARE PREFERRED

Eligibility for benefit plan participation occurs on the first of the month following your 30-day anniversary of your employment. Detailed information regarding the complete Benefits package will be provided separately.

PTO Plan information is provided separately in the Employee Handbook. Detailed information regarding the PTO policy will be provided separately.

Eligibility for the company 401(k) plan occurs after the one-year anniversary of your employment. Detailed information regarding the 401(k) plan will be provided separately.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.