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Senior Client Success Manager Programmatic
Zeta GlobalDenver, Colorado, USA- serp_jobs.job_card.promoted
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True north alignDenver, CO, United StatesSenior Client Success Manager Programmatic
Zeta GlobalDenver, Colorado, USA- serp_jobs.job_card.full_time
WHO WE ARE
Zeta Global (NYSE : ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .
THE ROLE
The Senior Client Success Manager - Programmatic is at the forefront of Zetas strategic client / agency this dynamic environment you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. Depending on your location this role could be hybrid (NYC Nashville LA San Francisco Miami) or fully remote.
Responsibilities :
- Rapidly acquire a thorough knowledge of Zetas offerings reporting analysis competitive advantages resources and processes and articulate them convincingly to prospects and customers
- Launch and manage cross-channel programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
- Lead weekly client status meetings while discussing campaign reporting optimizations & insights
- Collaborate with sales to provide strategic upsell recommendations when performance and / or offerings align with customers business needs
- Prepare and conduct high impact reporting presentations in collaboration with analytics team
- Ensure exemplary customer satisfaction levels with every customer interaction
Desired Skills and Experience :
BENEFITS & PERKS
SALARY RANGE
The salary range for this role is $80000.00 - $95000.00 depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.
Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here : IN THE NEWS!
Experience : Manager
Key Skills
Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Employment Type : Full Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 80000 - 95000