Talent.com

Client success manager serp_jobs.h1.location_city

serp_jobs.job_alerts.create_a_job

Client success manager • lansing mi

serp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Customer Success Manager - Cisco

Customer Success Manager - Cisco

Michigan StaffingLansing, MI, US
serp_jobs.job_card.full_time
Cisco Customer Success Manager.Since 1989, SHI International Corp.We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.Over 17,000 or...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
DRC Customer Success Intern - OVIP

DRC Customer Success Intern - OVIP

OracleLansing, MI, United States
serp_jobs.job_card.full_time
This job code is utilized for the majority of our temporary hires.The individual is performing hourly job duties as defined under the Fair Labor Standards Act. US Veteran transitioning from active s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Manager

Customer Success Manager

EmersonLansing, MI, United States
serp_jobs.job_card.full_time
The Customer Success Manager (CSM) at NI serves as a trusted advisor to enterprise customers, ensuring they achieve measurable business outcomes through NI's software solutions.This role is dedicat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Work From Home Client Support Manager

Work From Home Client Support Manager

Global Elite TexasEast Lansing, Michigan, USA
serp_jobs.filters.remote
serp_jobs.job_card.full_time
Step into our legacy of serving working class families since 1951 providing life accident and supplemental health products to safeguard members of labor unions credit unions associations and their ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Logistics Manager

Client Logistics Manager

Trinity IndustriesOkemos, Michigan, United States
serp_jobs.job_card.full_time
RSI Logistics / Trinity Industries.This critical role is responsible for the operational function(s) of assigned work group(s) in RSI Logistics team. The position has direct interaction and provides l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Concierge, Customer Success Team

Concierge, Customer Success Team

CoinbaseLansing, MI, United States
serp_jobs.job_card.full_time
Ready to be pushed beyond what you think you’re capable of?.At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Account Manager

Customer Success Account Manager

ISC2Lansing, MI, United States
serp_jobs.job_card.full_time
As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everyth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Client Advocate

Client Advocate

TrucordiaEast Lansing, MI, US
serp_jobs.job_card.full_time
Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Client Service Associate •

Client Service Associate •

Morgan StanleyEast Lansing, MI, US
serp_jobs.job_card.full_time
Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs) / Private Wealth Advisor(s) (PWAs) / teams on a daily basis. Through regular interactions wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Sr Client Service Associate

Sr Client Service Associate

Public Consulting GroupLansing, MI, United States
serp_jobs.job_card.full_time
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve li...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Client Partner

Client Partner

Delta Dental of MichiganOkemos, MI, US
serp_jobs.job_card.full_time
Manages key client relationships, acting as a trusted advisor to ensure satisfaction, strengthen retention, and identify new opportunities for growth within assigned accounts.Builds and maintains s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Client Service Coordinator

Client Service Coordinator

Banfield Pet HospitalOkemos, MI, US
serp_jobs.job_card.full_time +1
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets),...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Wealth Management Client Associate

Wealth Management Client Associate

Bank of AmericaEast Lansing, MI, US
serp_jobs.job_card.full_time
Wealth Management Client Associate.Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.new
Onboarding Success Manager, Ford Pro Solutions

Onboarding Success Manager, Ford Pro Solutions

Ford Motor CompanyLansing, MI, United States
serp_jobs.job_card.full_time
Onboarding Success Manager, Ford Pro Solutions.We are the movers of the world and the makers of the future.We get up every day, roll up our sleeves and build a better world together.At Ford, we'...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.new
Transaction Manager - High Tech Client

Transaction Manager - High Tech Client

CBRELansing, MI, United States
serp_jobs.job_card.full_time
Transaction Manager - High Tech Client.Remote - US - Remote - US - United States of America.Are you a highly organized, detail-oriented commercial real estate professional ready to contribute to gr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Accounting Manager (Client Opening - Gillespie Group)

Accounting Manager (Client Opening - Gillespie Group)

RehmannLansing, MI, United States
serp_jobs.job_card.full_time
We are a fast-paced organization primarily in the real estate industry.Successful candidates will enjoy working within an entrepreneurial environment and can exercise good business sense.Our cultur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Service Accountant

Client Service Accountant

Andre, Hooper and PavlikOkemos, MI, US
serp_jobs.job_card.full_time
We are seeking an individual to join our team of accountants to provide various bookkeeping and financial accounting services to our clients in various industries. Experience in financial statements...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
MDOC Internship (Offender Success Administration)

MDOC Internship (Offender Success Administration)

State of MichiganLansing, MI, United States
serp_jobs.job_card.full_time
MDOC Internship (Offender Success Administration).MDOC Internship (Offender Success Administration).The Michigan Department of Corrections is proud to be a Michigan Veteran's Affairs Agency (MVAA) ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Client Partner - Automotive / Manufacturing

Client Partner - Automotive / Manufacturing

KyndrylLansing, MI, US
serp_jobs.job_card.full_time +1
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward always pushing o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager - Cisco

Customer Success Manager - Cisco

Michigan StaffingLansing, MI, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Cisco Customer Success Manager

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, you'll enjoy :

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive in our offices or yours.

Job Summary

The Cisco Customer Success Manager is responsible for retention and growth of SHI's Cisco Support Services & Software business. The Customer Success Manager will work closely with SHI sellers and build Cisco seller relationships as well as top customer relations inside the assigned coverage area. The Customer Success Manager will meet with customers each month, helping them with their Cisco environment and renewals, drive adoption, and ensuring a positive customer experience with SHI.

Role Description

  • Executing against given key performance indicators including customer retention, growth of customer's business, and selling Cisco support services & software
  • Managing the lifecycle of Cisco support services & software contracts including EAs
  • Building top level customer relationships with key SHI customers to ensure a positive customer experience.
  • Working with SHI sales to ensure they are reviewing Cisco roadmaps with stakeholders within the customer.
  • Partnering with the Cisco organization to co-sell effectively across a targeted list of customers
  • Continuous learning and development on new product technology offerings and Cisco support services & software specific offerings and programs.
  • Assisting in training SHI Sales on Cisco products & programs and how customers can benefit by leveraging their products & buying programs
  • Onboard customers to their Enterprise Agreement or other software subscription contracts
  • Assign licensing contracts to customers and guide their navigation throughout the Cisco Smart Accounts portal
  • Schedule and hold Quarterly Business Reviews with customers
  • Update customers on consumption, track issues, position services, and track service engagements
  • Take lead and execute on tracking customer's true-forwards and consumption for EA subscriptions

    • Behaviors and Competencies

  • Organization : Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
  • Self-Motivation : Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
  • Communication : Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
  • Time Management : Can generally use time effectively and is working towards improving task prioritization and deadline management.
  • Presenting : Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
  • Impact and Influence : Can persuade others to consider different perspectives.
  • Analytical Thinking : Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
  • Problem-Solving : Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
  • Business Acumen : Can analyze financial and operational data to make informed decisions.
  • Emotional Intelligence : Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
  • Results Orientation : Can set personal goals and work towards them, achieving results consistently.
  • Multi-Tasking : Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.

    • Skill Level Requirements

  • The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
  • In-depth understanding of Cisco's business model, architectural frameworks, support service portfolio with service levels, and buying programs. - Intermediate
  • Ability to articulate, sell, and quote Cisco support services, subscriptions, and buying programs - Intermediate

    • Other Requirements

  • Completed Bachelor's Degree or relevant work experience required
  • Ability to travel to SHI, Partner, and Customer Events
  • 2+ years of experience in a technical, business, or sales role
  • 1+ year experience in a Cisco dedicated sales support / subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts including Enterprise Agreements self-sufficiently for Customers & Account Executives
  • Proficient in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) & EAMP portal

    • The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity M / F / Disability / Protected Veteran Status