Client success manager serp_jobs.h1.location_city

Under the minimal supervision of a manager or director, the Supervisor, PFM Accounts manages the daily operation of the assigned client service team and ensures the team delivers accurate, timely service to clients based on client specific service requirements and their Service Level Agreement (SLA).

The Supervisor develops and monitors processes to ensure the delivery of consistent high quality cost efficient service, trains and leads associates ensuring that their day to day activities are in alignment with client deliverables, and works effectively across the PFM organization to efficiently and effectively problem solve operational issues prior to those issues impacting clients.

This is hybrid located out of the Corporate Headquarters in Winston Salem, NC

Primary Accountabilities :

• Leadership :

Hire and develop high performing associate teams

Understand client’s business goals and key deliverables outside day-to-day service requirements

Serve as lead and / or facilitator for projects

Effectively adjust workload balance based on changing day-to-day priorities as dictated by client demands

Ensure accurate and timely responses to client inquiries

Additional Responsibilities :

Required Qualifications :

required

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Rarely : Job requires this activity up to 25% of the time

Occasionally : Job requires this activity between 25% - 50% of the time

Frequently : Job requires this activity between 50% - 75% of the time

Constantly : Job requires this activity more than 75% of the time

As an Inmar Associate, you :

LI-BA1

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to :

Medical, Dental, and Vision insurance

Basic and Supplemental Life Insurance options

401(k) retirement plans with company match

Health Spending Accounts (HSA / FSA)

We also offer :

Flexible time off and 11 paid holidays

Family-building benefits, including Maternity, Adoption, and Parental Leave

Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

Wellness and Mental Health counseling services

Concierge and work / life support resources

Adoption Assistance Reimbursement

Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability / vets.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.