Client success manager serp_jobs.h1.location_city

WHO WE ARE :

DK Global is the country’s premier litigation visuals firm. We create 3D animated visual presentations for attorneys to use in demand packages, mediations, and trials. Through the creative process, we are the silent partner in putting broken lives and shattered dreams back together — one frame at a time.

WHO WE’RE LOOKING FOR :

Do you enjoy building relationships? Do you love people and have an eternally optimistic attitude? Are you a cultivator of relationships, a connector of dots, an intuitive problem-solver, and a communicator of value? Do you have a “never give up” mentality? Do you care deeply about customers and customer service, and believe that more honesty and integrity are needed in society and in business? Are you adaptable, goal-oriented, and love doing whatever it takes to help your team win? Do you wish we all picked up the phone more often?

We are looking for a Client Success Manager (Customer Success Manager) to own the post-sale relationship with our law firm and attorney clients. Your mission is to ensure every client receives exceptional service, realizes clear value from each project, and chooses DK Global again and again for future cases. We’re looking for someone likeable, disarming, quick-witted, and fearless. You’re both creative and analytical, can present yourself as authoritative and trustworthy, and pride yourself on your knack for critical thinking.

The Client Success Manager will serve as the primary point of contact after a project is completed — eventually transitioning to earlier involvement after the point of sale — focusing on maximizing client retention, satisfaction, lifetime value, referrals. The successful CSM will pull from elements of customer service, account management, data collection, and strategic sales to achieve three goals :

• Proactively anticipate and address client challenges before they become issues.
• Reinforce DK Global visuals as reliable tools for their litigation.
• Create new revenue-generating opportunities, such as upsells and new project leads.

Reporting to the Chief Marketing Officer (CMO) with a dotted line to the Chief Sales Officer (CSO), the Client Success Manager will strengthen relationships with our clients and monitor their experience throughout the lifecycle of the project, building close relationships that last beyond any one project. The CSM will establish themselves as a credible authority in the industry to build and maintain client relationships.

The CSM will work closely with key stakeholders in DK Global’s Production, Sales, and Marketing departments, acting as a connector between internal and external teams, though their primary responsibility will be to keep the clients’ needs and wants top-of-mind. On a daily basis, the CSM will onboard and communicate with clients, gather and deliver information across teams, and track and optimize client satisfaction metrics.

The person we are looking for is an empathetic, goal-oriented, resilient self-starter who never gives up. Someone with a deep curiosity about life. Someone with the ability to be an active listener. A professional who is persistent and always carries themselves with an optimistic attitude about life and business. If this sounds like the ideal position for you, it probably is. So why are you still reading this? Send us your resume and cover letter immediately. Or just give us a call. Don’t let someone else get your dream job!

MINDSET :

JOB RESPONSIBILITIES :

Client Relationship Management & Retention :

Onboarding & Project Success :

Customer Success Planning & Communication :

Advocacy, Upsell & Cross-Sell :

Collaboration & Process Improvement :

REQUIRED QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Job Type : Full-time

Schedule : 40+ hours per week

Compensation :

DK Global, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

About DK Global :

From our headquarters in Redlands, California, our team of artists, managers, and administrators work together to deliver accurate and understandable animations and illustrations to legal professionals. Since 1998, DK Global has led the courtroom visual industry, introducing the most innovative and accurate medical reconstructions, accident simulations, and visual aid methods. If you are looking to develop your career we provide the perfect opportunity to challenge yourself in an environment that will help you, not only learn, but grow. Every individual at DK Global plays an important role, from clerical tasks to creative direction, and we strive to provide a positive working environment where everyone’s contributions are recognized. Come join us!