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Communication manager • dallas tx
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Communication Specialist
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Job Description
Job Description
This Is How We Fly
At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.
About the Role :
As a Communication Specialist, you’ll be the central point of coordination during irregular operations, ensuring Customers receive timely, accurate, and empathetic communication. You’ll collaborate with multiple departments to orchestrate Customer recovery strategies, craft messaging, and align JSX’s response with both business goals and DOT requirements.
A Day in the Life :
Your day will be fast-paced and dynamic, focused on problem-solving and communication across the network. You’ll :
- Execute clear, consistent messaging across channels during irregular operations
- Proactively re-accommodate Customers with alternate flight options and amenity vouchers
- Craft thoughtful Customer communication that reflects empathy and the JSX brand voice
- Collaborate with Airport Services, Customer Support, and other teams to align recovery strategies
- Ensure DOT compliance by tracking and reporting tarmac delays and delay causes
- Anticipate potential disruptions and proactively plan recovery actions
- Act as the link between operational needs and Customer care in real time
Why You’ll Love This Role :
What Makes a Successful Communication Specialist?
We’re looking for someone who is :
Required Experience :
Preferred Experience :
Skill, Licenses, & Certifications :
Pay & Perks :
Compensation is $24.75 / hour. This was established after performing market research and is aligned with our approach to compensation.
Additional Information :
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).
JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.
Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!