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General Community Manager

The General Community Manager (GCM) plays a pivotal role in their team delivering consistent financial results, ensuring process compliance and enhancing the resident experience across a regional collection of properties. The GCM will guide a team consisting of Community Relations Managers and Representatives as well as Community Account Manager and Account Specialists. This role exemplifies strong leadership, effective management of managers, and the capacity to achieve strategic goals while handling multiple priorities.

WHAT YOU WILL DO :

• Lead, mentor, and develop a team, fostering a collaborative and high-performing team environment.
• Demonstrate ability to set strategic goals, manage resources effectively, and execute plans to achieve desired outcomes.
• Responsible for meeting budgeted revenue and expense targets, communicating variances to Director, and completing assigned financial reporting.
• Oversee resident communication, facilitate resident relocations, expedite new applicant lease processes, and organize resident events.
• Ensures team meets Essex standards while completing all bookkeeping and community management functions during resident lifecycle.
• Oversees and supports Community Account Manager and team during collection process, ensuring delinquency is maintained within company targets.
• Direct the management and delegation of customer relationship management tasks, strategically assigning responsibilities to managers to maximize team efficiency and productivity.
• Promote a community-focused atmosphere by actively engaging with residents through direct communication to continuously seek to improve the resident experience.
• Lead and manage responses to portfolio customer sentiment surveys and external reviews within the company expectations, maintaining and enhancing portfolio's online reputation.
• Works with Community Relations Team (CRT) to maintain the highest level of customer service for prospects, residents, and all onsite and corporate departments.
• Regularly engage with Community Relations Managers and General Operations Managers to strategize ways to improve the customer experience, associate engagement, and team effectiveness.

WHAT YOU WILL NEED :

WHAT THE JOB REQUIRES :

WHAT YOU WILL BRING TO THE TABLE :

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work / life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%. Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The pay range for this position is $104,000.00 - $156,000.00 per year. New hires generally start between $104,000.00 - $131,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs. This role is also eligible to participate in Essex's discretionary Annual Bonus program that is commensurate with the level of the position.