Community liaison serp_jobs.h1.location_city

CloudTenis a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West and has a great group in the Portland metro area. Our diverse portfolio of properties, ranging from hotel-to-residential conversions to high-rise lease-ups, to repositioning value add properties, offers renters the options for services and amenities they desire. Long story short – our sweet spot is all things multi‑family.

With uncompromising integrity, a passion for providing stellar service, and a commitment to innovation, CloudTen flies high above the status quo. CloudTen’s dedicated team trailblazes new paths to nurture growth and success, building relationships from the inside out. At our core we are People People, thoughtfully trained to support clients, fellow team members and residents alike – always learning forward to create a positive living experience.

About this role

The ideal candidate will have prior property management experience, be highly organized, have the ability to communicate effectively with people and present a positive, professional image. The Community Manager has the responsibility, under the supervision of the Regional Manager, for all phases of the operations of an income‑producing property. This includes personnel functions, leasing, community maintenance, monitoring market conditions, fiscal oversight, advertising and resident relations.

Hourly range

$35.00 - $38.00 DOE

What you’ll do – Includes but are not limited to

ADMINISTRATIVE

Works closely with the Regional Manager in developing an integral team that effectively sells the quality and professionalism of the organization.

Inspects property common areas, apartment units and grounds on a regular basis.

Offers recommendations to management regarding improvements to the overall operation of the community.

Ensures effective move‑in and move‑out administration with particular attention to consistent apartment inspections.

Demonstrates understanding of financial and operational reporting requirements.

Responsible for ensuring the timely and accurate submission of payroll summary sheets for the team.

FINANCIAL

Ensures that all rent payments are collected from current and prior residents.

Ensures daily community deposits regarding rent collections and any other miscellaneous income.

Ensures non‑payment notices are distributed to all delinquent residents and completes follow‑up activity regarding non‑payment of rent, or eviction proceedings.

Adheres to company accounting directives, including but not limited to weekly and monthly reports, income accounting, expense control and administration and daily bank deposits.

Maintains a general working knowledge of federal and state laws regarding the collection of delinquent accounts.

Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc.

Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions.

Prepares and follows guidelines of the community operating budget and makes recommendations for ways to maximize income and minimize expenses.

MARKETING / LEASING

Market apartments by promoting rentals on the phone and in person; demonstrate apartments and community to prospective residents, sell apartment features / benefits, secure commitments and deposits from prospective Residents.

Ensures daily input of all resident information in relation to leasing traffic, move‑ins, move‑outs, apartment conditions, etc.

Ensures the completion of residential lease administration. Ensures that all leases and addenda are completed accurately regarding addresses, names, rates, etc.

Maintains up‑to‑date knowledge of market and competitive properties.

Ensures timely renewals of existing residents.

Supports the overall marketing efforts and offers input and suggestions regarding promotions, advertisements, etc.

Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.

Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary.

Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.

Ensures that staff is implementing resident retention and renewal programs to build customers for life.

Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report.

Reviews and approves or rejects resident applications.

LEADERSHIP

Assists the overall team effort through effective leadership.

Analyzes concerns associated with apartments that are slow to lease and provides solutions.

Assumes supervisory responsibilities and management of the property.

Identifies and addresses issues associated with a supervisory position, including hiring, training, coaching and evaluating on‑site employees.

Provides staff with direction, guidance and tools to perform well. Provides clear and concise instructions for effective management of on‑site staff.

Conducts staff meetings on a regular basis.

CUSTOMER SERVICE

Assists in the handling of resident service requests and various concerns as required.

Conducts follow‑up activity as needed with new and current residents in order to establish and maintain positive resident relations.

Ensures that residents are provided with a clean, safe, well‑maintained community.

Ensures security deposit dispositions are prepared in a consistent manner immediately after move‑out, time being of the essence.

Maintains high standards of resident service and relations.

Ensures rents are collected and accurately account for all monies in a timely manner.

Collect delinquent rents and notify supervisor so they may approve to initiate unlawful detainer actions as appropriate.

Ensures that maintenance requests are handled as quickly, efficiently and effectively as possible and always within 24 hours. If parts must be ordered, causing a delay, residents should be notified timely. If the work order is not resolved within 48 hours, the regional manager should be notified.

Supervises contractors working on the property.

Represents CloudTen and the community you manage in a professional manner. Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public.

Adheres to Fair Housing Policy, ADA, Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.

Assists in promoting CloudTen Residential.

Attends and participates in training seminars as requested. Ensures all on‑site staff have enrolled in and completed necessary courses.

Works well as part of a team.

What you’ll need

2 years Property management preferred.

Professional Appearance

Strong Customer Service

Professional experience with Property Marketing, Entrata, Excel, Onesite preferred.

Who you are

Focused with high attention to detail

Curious and proactive

Growth‑oriented and well‑organized

Disciplined and self‑sufficient

Tech savvy

What’s in it for you

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time‑Off / Holidays

401(k) Retirement Plan

Employee Assistance Program

Apply for this job

Submit your resume to us today.

CloudTen Residential is an equal opportunity employer and a drug‑free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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