Community manager serp_jobs.h1.location_city

Overview

General Community Manager

at

Essex Property Trust

– Oxnard, California. This is a Regular, full-time role located at VEN 149 Tierra Vista. The GCM leads a team including Community Relations Managers and Representatives, as well as Community Account Manager and Account Specialists, to deliver consistent financial results, ensure process compliance, and enhance the resident experience across a regional collection of properties. The role requires strong leadership, management of managers, and the ability to achieve strategic goals while handling multiple priorities.

What You Will Do

Lead, mentor, and develop a team, fostering a collaborative and high-performing environment.

Set strategic goals, manage resources effectively, and execute plans to achieve outcomes.

Meet budgeted revenue and expense targets, communicate variances to the Director, and complete assigned financial reporting.

Oversee resident communication, facilitate relocations, expedite new applicant lease processes, and organize resident events.

Ensure the team meets Essex standards while completing bookkeeping and community management functions during the resident lifecycle.

Oversee and support the Community Account Manager and team during the collection process, keeping delinquency within company targets.

Direct the management and delegation of customer relationship management tasks to maximize team efficiency and productivity.

Promote a community-focused atmosphere by engaging with residents to continuously improve the resident experience.

Lead responses to portfolio client sentiment surveys and external reviews within company expectations, maintaining and enhancing the portfolio’s online reputation.

Collaborate with the Community Relations Team (CRT) to maintain high levels of customer service for prospects, residents, and onsite and corporate departments.

Engage with Community Relations Managers and General Operations Managers to strategize improvements to customer experience, associate engagement, and team effectiveness.

What You Will Need

High school diploma or GED is required; bachelor’s degree (BA / BS) from a 4-year college or university is preferred.

5+ years of community management experience with 2+ years of supervisory experience.

What The Job Requires

Work is primarily in an office setting; sit at a desk or workstation for extended periods using standard office equipment.

On-site work Monday through Friday at regional sites or a designated Hub; occasional weekends or after-hours if needed for business reasons.

Ability to sit or stand for extended periods; minimal physical effort required day-to-day.

Ability to travel between regional sites and for training or conventions as needed.

What You Will Bring To The Table

Supervise associates within a single functional area; assist with staffing decisions and performance evaluations.

Mentor and coach team members; model Essex values.

Ability to handle sensitive issues, write reports and presented materials, and motivate stakeholders to take action.

Analytical and interpretive skills; ability to solve problems with several options; intermediate quantitative skills.

Ability to understand procedures and policies to achieve results; may impact departments and business areas.

All full-time regular associates are offered competitive salaries, career growth opportunities, and benefit packages including medical, dental, vision, paid parental leave, 401k with employer match, rewards programs, wellness programs, and more. With Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work / life balance is a priority. Housing discounts of 20% are available for most positions.

Essex provides communities to live, work, and invest in. We are a purpose-driven company that promotes an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is a journey to build your career.

The pay range for this position is $104,000.00 - $156,000.00 per year. New hires typically start between $104,000.00 - $131,000.00 per year. Final salary offers consider factors such as skill sets, relevant experience, internal equity, and business needs.

This role is eligible to participate in Essex’s discretionary Annual Bonus program, commensurate with the level of the position.

Seniority level

Director

Employment type

Full-time

Job function

Marketing and Sales

Oxnard, CA

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