Community service officer serp_jobs.h1.location_city

Position Description :

Position Summary

The Community Manager is responsible for the overall performance and daily operations of the apartment community, ensuring it is financially successful, physically maintained, and culturally aligned with Bonner Carringtons mission and values. This role provides leadership to onsite staff, fosters an exceptional living experience for residents, and ensures compliance with company policies, regulatory requirements, and ownership objectives. The Community Manager reports directly to the Regional Manager and serves as the primary point of accountability for the community.

Key Responsibilities

Leadership & Team Development

Directly supervise and develop all onsite staff, including Leasing Specialists, Maintenance, and Service team members.

Foster a positive team culture that aligns with Bonner Carringtons Code of Culture and values of respect, accountability, and service.

Provide coaching, performance management, and training to ensure staff success and retention.

Financial & Operational Management

Prepare, manage, and monitor the communitys operating budget to meet or exceed financial goals.

Oversee rent collection, delinquency management, and financial reporting in compliance with company policies.

Ensure timely completion of vendor contracts, purchase orders, and expense approvals within budget parameters.

Review, analyze, and report property performance metrics to the Regional Manager on a regular basis.

Resident Experience & Retention

Maintain high levels of resident satisfaction through proactive communication, service follow-up, and resident engagement activities.

Oversee resident renewals, conflict resolution, and enforcement of lease terms and community policies.

Partner with leasing staff to maximize occupancy and ensure strong first impressions during the leasing process.

Compliance & Risk Management

Ensure community compliance with Fair Housing, ADA, OSHA, HUD, and all applicable federal, state, and local laws.

Maintain accurate resident files, contracts, and community records in compliance with Bonner Carrington standards.

Monitor property condition through regular inspections, ensuring curb appeal and safety standards are consistently met.

Collaborate with Risk & Compliance teams to resolve incidents, claims, and safety concerns.

Marketing & Community Engagement

Partner with the Regional Manager and corporate marketing team to implement marketing strategies that drive qualified traffic.

Ensure consistent and professional representation of the community across all online platforms, advertising, and resident events.

Build strong community relationships with residents, vendors, and local organizations to enhance the propertys reputation.

Qualifications

35 years of multifamily property management experience required; prior leadership experience preferred.

Proven track record in financial management, team leadership, and resident relations.

Strong knowledge of Fair Housing laws, property management operations, and vendor management.

Proficiency with Microsoft Office Suite and property management software (Onesite).

Ability to work flexible hours, including weekends or evenings, as needed.

Tax Credit, HUD, Affordable Housing experience a plus.

Core Competencies

Leadership : Inspires, motivates, and develops onsite team members.

Business Acumen : Manages budgets and property performance with an ownership mindset.

Resident-Centric Service : Creates an exceptional living experience that drives retention.

Compliance-Driven : Ensures strict adherence to laws, regulations, and company standards.

Problem Solving : Resolves conflicts and challenges with professionalism and effectiveness.

Why Bonner Carrington?

At Bonner Carrington, we are more than a property management company, we are community builders. As a Community Manager, you will have the opportunity to make a lasting impact by leading your team, serving residents with excellence, and leading to the success of your community. We provide resources, training, and culture to help you grow your career while making a difference.