Contact tracing serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Contact tracing • yonkers ny
- serp_jobs.job_card.promoted
Contact Center Supervisor
VirtualVocationsYonkers, New York, United StatesSr. Manager, CRM Personalization & Contact Strategy
Party CityWoodcliff Lake, NJContact Center Supervisor
VirtualVocationsYonkers, New York, United States- serp_jobs.job_card.full_time
A company is looking for a Contact Center Supervisor who ensures exceptional customer service and mentors a team of agents. Key Responsibilities Hire, manage, and mentor a team of Tier 1 Contact Center Agents Monitor customer interactions and provide feedback to agents Prepare team activity reports and conduct ongoing interviews for new agents Required Qualifications 2+ years of contact center supervisory experience or similar managerial experience 3-5+ years of relevant customer service experience Minimum High School Education (or GED); Associate's or Bachelor's degree preferred Advanced computer knowledge with proficiency in Microsoft Excel and Word Ability to demonstrate flexibility and agility with changes in work processes