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The Nothing Bundt Cakes (NbC) Bakery Manager / Lead Operator directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager / Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.

Accountabilities / Duties :

• Team Leadership

Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.

Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.

Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.

Creates and communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends.

Sets inventory par levels based on production demand and sales forecast monitors stock levels, processes weekly supply orders and conducts monthly inventory.

Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.

Manages all controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability.

Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.

Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.

Coordinates special event participation with local businesses, schools, and other community organizers.

Core Values and Leadership Competencies :

Goes above and beyond to support and develop the team and create a superior guest experience.

Demonstrates an intense drive, a commitment to excellence and a passion to succeed.

Projects warmth, enthusiasm, and optimism that attracts and energizes others.

Knowledge, Skills, and Abilities :

Seeking a mature, responsible, respectful, dedicated, and reliable individual.

Creating the Schedule, 2-3 week's out

Keeping up with emails

Being a manager presence in the bakery, but also be apart of the team.

Ordered necessary supplies from vendors, weekly or biweekly.

Will be required to train in every aspect of the bakery.

Invoicing corporate accounts

Over seeing each department, following corporate procedures.

Education, Certifications and Work Experience Requirements :

Work Availability :

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner / operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner / operator and not to Nothing Bundt Cakes Corporate. Each franchise owner / operator is responsible for ensuring compliance with local, state and federal law.

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